Publisher Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take full responsibility for the entire post-sales publisher journey, from the sales handoff through onboarding, launch, performance monitoring, retention, and expansion.

• Lead the onboarding and integration process for publishers by collecting technical requirements and coordinating with Yield, Ad Ops, Solutions, Engineering, and Product teams.

• Track publisher performance and pinpoint opportunities to enhance revenue, efficiency, and supply quality.

• Propel post-sales growth by introducing additional products, features, formats, and integrations.

• Manage issue resolution and escalation, ensuring internal coordination and effective communication of expectations, root causes, and corrective actions.

• Develop and refine the Publisher Success operational framework, which includes playbooks, service levels, quarterly business review (QBR) structure, escalation pathways, and partner health monitoring.

• Collaborate with Finance, Legal, and Revenue Operations on invoicing, payment, contract, and compliance issues.

• Serve as the internal advocate for publishers and integrate partner feedback into product and process enhancements.

⛳️ Requirements

• Over 3 years of experience in a post-sales, publisher-facing support role within the ad tech industry.

• Practical experience in supporting publisher monetization in a programmatic environment.

• Knowledge of SSPs, header bidding, GAM/Ad Manager, Prebid, and oRTB-based integrations.

• Demonstrated capability to handle publisher onboarding, integrations, and ongoing account performance.

• Technical proficiency in programmatic advertising.

• Ability to discuss auctions, bid requests, performance drivers, and troubleshooting comfortably.

• Strong analytical skills with the capability to interpret monetization metrics effectively.

• Excellent communication skills with clear expectation management.

• High level of ownership and accountability for outcomes and partner success.

• Willingness to travel for events and partner meetings as necessary.

🏝️ Benefits

• Genuine ownership of publisher success and supply performance.

• Direct influence on publisher performance, growth, and retention.

• Opportunity to work with top-tier publishers in gaming, entertainment, and performance sectors.

• A smart, agile team that provides close access to decision-makers.

• Chance to shape the operational approach of Publisher Success.

• Travel for events and partner meetings when required.