PT Local Text and Chat Counselor

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Respond without delay to incoming text and chat communications via the 988 Lifeline platform.

• Utilize active listening, empathy, and evidence-based crisis intervention methods to engage users.

• Perform suicide risk evaluations and escalate critical situations to supervisors or emergency services as necessary.

• Maintain professional boundaries while practicing cultural humility and trauma-informed care.

• Offer referrals to local mental health services, shelters, substance use treatment, and additional resources.

• Accurately and promptly document interactions within electronic records.

• Take part in supervision, debriefings, and training sessions.

• Ensure confidentiality and comply with HIPAA and 988 Lifeline standards.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Proficient typing abilities.

• Excellent written communication skills.

• Skills in crisis de-escalation.

• Comfort in working with diverse populations, including LGBTQIA+, youth, and individuals experiencing mental health or substance-related crises.

• Access to reliable internet connectivity.

• A private and quiet workspace.

• Commitment to HIPAA and confidentiality standards.

• Compliance with 988 Lifeline standards.

• Bilingual or multilingual abilities are preferred.

🏝️ Benefits

• Equipment provided (laptop, headset).

• Flexible remote work arrangement.

• Regular supervision, debriefings, and training sessions.