Psychiatric Virtual Assistant – Front and Back Office

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage patient communications, including calls, messages, and scheduling

• Support new patient onboarding processes

• Prioritize patient messages, addressing refills and urgent or sensitive concerns

• Interact with patients, pharmacies, insurance providers, and therapists

• Ensure precise patient records are maintained in Valant

• Confirm insurance eligibility and benefits

• Oversee claims and follow up on Explanation of Benefits (EOB)

• Collect payments from patients

• Follow up on outstanding patient balances

• Liaise with insurance companies regarding claims and coverage queries

• Assist with credentialing and payer panel duties as required

• Adhere to escalation protocols for urgent or sensitive matters

⛳️ Requirements

• Prior experience as a Medical Virtual Assistant (VA), Psychiatric VA, or Behavioral Health VA

• Strong preference for experience in psychiatric or behavioral health settings

• Familiarity with medical billing, insurance verification, claims, and EOBs

• Proficient spoken and written English skills

• Professional and confident communication skills over the phone

• Exceptional reading comprehension and attention to detail

• Comfortable handling confidential patient information

• Ability to work independently and manage tasks without continuous oversight

• Strong organizational skills and follow-through

• Preferred experience with Valant EMR and Spruce

• Background in behavioral health or psychiatric practice is highly desired

• Experience with controlled substances, refill schedules, and sensitive patient communications

• Comprehensive revenue cycle experience in a small or solo practice

• Ability to manage both front-office and back-office tasks

• High degree of independence, organization, and accountability

• Availability to work full-time

🏝️ Benefits

• Competitive hourly wage

• Timely payments, consistently

• Payments processed through Wise

• Direct training provided by clients

• Dedicated Account Manager as your main point of contact

• Stable, long-term position with a growing U.S.-based company

• Opportunity to work with a variety of modern SaaS platforms

• Potential for increased responsibilities as the company expands

• Recognition of tenure for long-term team members

• Clearly defined escalation paths

• 100% remote work — operate from home

• Supportive team culture across all accounts

• Opportunities for increased hours or additional accounts based on performance

• Gain valuable U.S. industry experience

• Exposure to diverse practice types and platforms

• Enhance your resume with verified, legitimate U.S. client experience