PSP Onboarding Manager – iGaming

This is a fully remote position, open to applicants in Malta.

📋 Description

• Identify, assess, conduct demonstrations/testing, and onboard leading payment providers for new market entries and enhancements in existing markets.

• Oversee daily interactions with Payment Service Providers (PSPs) and Risk solution providers.

• Execute annual contract evaluations and fee negotiations in collaboration with the Director of Payments.

• Assess payment costs against conversion/performance metrics alongside the Product team.

• Monitor supplier incidents and implement escalation procedures to uphold superior acceptance rates.

• Act as the primary contact for internal teams regarding supplier specifics, fee structures, and technical representatives.

• Inform pertinent departments about changes related to PSPs.

• Conduct ongoing operational, financial, and compliance risk evaluations on supplier configurations.

• Enhance current systems and processes.

• Oversee system queues, follow up on pending tasks, and investigate new requests.

• Keep track of competitor offerings, regulatory changes, and emerging payment technologies.

• Utilize advanced AI tools, including Claude, to optimize the upload of onboarding documentation and contract synthesis.

⛳️ Requirements

• Minimum of 5 years of experience in a similar position within a high-risk industry such as iGaming or Forex, with a network in offshore markets.

• Demonstrated capability to leverage an established payment network and execute rapid onboardings across various brands.

• Proficient in managing high-volume onboarding workflows.

• Strong numerical aptitude and analytical abilities.

• Practical experience in gathering due diligence documentation, reviewing contract terms, and optimizing pricing structures.

• Exceptional written and verbal communication skills in English.

• Willingness to travel occasionally to Malta and participate in key industry conferences approximately twice a year.

• Professional certifications in payments, compliance, or risk management are considered advantageous.

• Experience in integrating generative AI workflows, such as Claude, for documentation management is a plus.

🏝️ Benefits

• 28 days of paid time off in addition to public holidays.

• A genuinely global remote work environment.

• A people-first culture that values ambition, integrity, and authentic collaboration.

• A fast-paced environment fueled by innovation, curiosity, and a shared passion for technology.