Junior Customer Onboarding Specialist

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Serve as the main contact for client inquiries throughout the onboarding phase.

• Offer Zoom-based onboarding assistance to facilitate a seamless transition for clients onto the Decentralized Masters platform.

• Ensure ongoing and transparent communication with clients to resolve their questions and concerns.

• Refer client inquiries to the appropriate team members for effective resolution.

• Manage general administrative tasks associated with the onboarding process.

• Aid in the upkeep of accurate records and documentation.

⛳️ Requirements

• Native English speaker (or at least possess a professional proficiency).

• Demonstrated experience in Customer Onboarding or Customer Success roles.

• Knowledge of DeFi or Crypto is a plus.

• Proficiency with word-processing tools and spreadsheets (e.g., Google Suite).

• Familiarity with online calendars and scheduling tools (e.g., Google Calendar).

• Strong communication skills via phone, email, and instant messaging.

• Excellent time management abilities.

• Robust organizational skills.

• Resume must be submitted in English.

🏝️ Benefits

• Competitive salary package.

• Full-time position.

• Unlimited Paid Time Off (PTO).

• Team off-site events.

• Young and dynamic culture with team members from over 15 countries.

• Fully remote work environment with a highly supportive team.

• Opportunity to work from anywhere in the world.