Provisioning Specialist

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Receive, assess, validate, and process user provisioning requests submitted through specified request management channels.

• Confirm user details and ensure necessary identifiers, such as EDIPI, FedID, and SecID, are accurately recorded and documented.

• Examine User Access Reports (UARs) and related system records to ensure that the requested access does not already exist.

• Submit service records and provisioning requests via Oracle Health eService and other authorized platforms.

• Communicate the status of request completion, deficiencies, or necessary corrections to requesters and designated coordinators.

• Process standard, ancillary, and special-case application provisioning requests according to established procedures.

• Maintain precise request tracking information, including status updates, service record numbers, and resolution notes.

• Monitor request queues and guarantee timely processing in alignment with established service-level expectations.

• Elevate processing issues, unresolved requests, or operational risks to leadership as necessary.

• Adhere to and maintain documented SOPs, work instructions, and provisioning guidelines for supported applications.

• Identify opportunities for process improvement and suggest enhancements to provisioning workflows and operational procedures.

• Support knowledge-sharing initiatives and assist in keeping operational documentation current.

• Ensure compliance with security, privacy, and access management policies throughout the provisioning lifecycle.

• Collaborate with User Role Assignment Coordinators (URACs), system administrators, and requesters to resolve access-related issues.

• Provide timely and professional customer service when addressing provisioning inquiries and deficiencies.

• Follow up on incomplete requests and coordinate with stakeholders to secure necessary approvals and documentation.

• Maintain clear, accurate, and professional communication across all organizational levels.

• Support the Department of Veterans Affairs enterprise provisioning capability and Oracle Health (Cerner Millennium) and associated clinical applications.

• Contribute to Ibility's operational excellence, ongoing growth, culture of innovation, and continuous improvement.

⛳️ Requirements

• Experience in supporting identity and access management (IAM), user provisioning, service desk, or similar operational support roles.

• Ability to learn and apply Oracle Health (Cerner Millennium) provisioning workflows or comparable enterprise healthcare system access processes.

• Strong attention to detail and precision when processing sensitive user identity and access information.

• Experience in data validation, data entry, and records review activities.

• Proficiency with Microsoft Office applications, including Excel and Teams.

• Excellent verbal and written communication skills with the capacity to collaborate across various stakeholder groups.

• Ability to work independently, manage competing priorities, and meet set deadlines.

• Highly organized, reliable, and customer-focused professional with a positive, solutions-oriented approach.

• Capability to successfully pass a background investigation and obtain any required government clearance.

• Associate's or Bachelor's degree, or equivalent combination of education and relevant professional experience.

• Experience supporting Department of Veterans Affairs (VA) programs or other federal healthcare initiatives.

• Familiarity with Oracle Health (Cerner Millennium), Oracle Health eService, or other enterprise healthcare platforms.

• Knowledge of User Access Reports (UARs), User Role Assignment (URA) processes, and provisioning governance practices.

• Experience in processing ancillary application access requests, including healthcare or clinical support systems.

• Background in developing or maintaining SOPs, work instructions, or operational documentation.

• Experience in a help desk, service management, ticketing administration, or provisioning operations setting.

• Four or more years of experience in supporting identity and access management, provisioning operations, or healthcare IT support environments.

🏝️ Benefits

• Health, Dental, and Vision Plans.

• Short Term Disability / Long Term Disability / Life Insurance / Accidental Death and Dismemberment.

• Health Savings Account.

• Unlimited Paid Time Off.

• 11 Federal Holidays Off.

• 401k.