Provider Support Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the primary support resource for Sailor Health’s network of providers.

• Handle incoming provider emails related to support, inquiries about caseloads, technical issues, provider-patient matching, and payroll/benefits queries.

• Address issues within the designated scope and escalate matters such as payroll processing when necessary.

• Respond to provider calls in real time regarding logistical, technical, or patient-related concerns.

• Monitor provider requests, holds, and follow-ups until resolution is achieved.

• Reach out to providers proactively to assess their needs and assist with their caseloads.

• Provide warm, professional, and solutions-oriented customer service to therapists and clinicians.

⛳️ Requirements

• Must reside in Canada.

• Availability for full-time work.

• Comfortable working during Eastern Time Zone hours.

• Typical schedule is Monday–Friday, 9am–6pm ET, with occasional flexibility to work beyond 6pm ET.

• Highly organized with meticulous follow-through.

• Proactive and able to navigate ambiguity effectively.

• Demonstrates sound judgment regarding urgency, ownership, and escalation processes.

• Exhibits a warm and empathetic communication style.

• Capable of troubleshooting technical issues.

• Able to manage inquiries related to provider support, caseloads, matching, payroll, and benefits.

• Submission of a resume is required.

• An introductory video is required.

🏝️ Benefits

• Opportunity for remote work.

• Flexible remote-first work arrangement.

• Opportunities for growth and ownership.

• Chance to influence key processes.

• Mission-driven work focused on enhancing mental health outcomes for older adults.