Provider Support Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as a dedicated support resource for the provider network of Sailor Health.

• Oversee incoming provider emails related to support, caseloads, technical troubleshooting, provider-patient matching, and inquiries about payroll or benefits.

• Address issues within the designated scope and escalate matters such as payroll processing when needed.

• Respond to provider calls in real time regarding logistical, technical, or patient-related concerns.

• Monitor open provider requests, holds, and follow-ups until resolution.

• Proactively reach out to providers to understand their requirements and assist with their caseloads.

• Provide warm, professional, and solutions-oriented customer service to therapists and clinicians.

⛳️ Requirements

• Availability for full-time work.

• Must reside in Canada.

• Capable of working Monday to Friday from 9am to 6pm ET, with occasional flexibility beyond 6pm ET.

• Highly organized with impeccable follow-through.

• Proactive and comfortable navigating ambiguity.

• Sound judgment regarding urgency, ownership, and escalation processes.

• Warm and empathetic communication abilities.

• Proficient in troubleshooting logistical, technical, and patient-related issues.

• Experience managing provider email and call support.

• Ability to track requests, holds, and follow-ups until resolution.

🏝️ Benefits

• Flexibility to work remotely.

• A remote-first team culture.

• Opportunities for growth and ownership.

• Chance to influence key processes.

• Mission-driven work that enhances mental health care for older adults.