Provider Support Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Create, update, and maintain provider accounts and contacts within Salesforce.

• Eliminate duplicate accounts and contacts, rectify associations, reassign holding-account contacts, and ensure appropriate account hierarchy.

• Complete and verify necessary account and contact fields.

• Monitor automated workflows and alerts; investigate and resolve any flagged issues.

• Identify recurring problems, data discrepancies, and process gaps for further attention.

• Make outbound calls to provider offices for marketing opt-ins, communication consent, and verification of practice/contact details.

• Conduct introductory outreach to new accounts, present BlinkRx, and collect office and workflow information for prior authorization processes.

• Identify provider interest or follow-up requirements and document relevant context.

• Provide clear and timely handoffs to the PAM team with accurate notes.

• Reach out to existing accounts to identify growth opportunities and maintain current account data.

• Triage and address inbound pharmacy-team requests that need direct communication with HCP offices.

⛳️ Requirements

• 1–3 years of experience in operations, administrative support, data entry, or sales operations.

• Strong attention to detail and commitment to data accuracy.

• Experience with CRM platforms, with a preference for Salesforce.

• Excellent communication skills; able to conduct efficient and professional outreach to provider offices.

• Strong organizational skills and ability to multitask.

• Preferred experience in healthcare operations or provider data.

• Familiarity with Salesforce is preferred.

🏝️ Benefits

• Equal opportunity employer that values diversity.

• SMS or MMS application updates for applicants who provide a phone number and consent to receive text messages.