Provider Success Manager

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Act as the main point of contact for designated practices.

• Foster trust and alignment around value-driven objectives.

• Analyze and interpret clinical performance data with healthcare providers.

• Identify trends, opportunities, and exemplary practices.

• Assist practices in executing improvement plans focused on outcomes, utilization, and patient engagement.

• Recognize and escalate performance obstacles while collaborating internally on solutions.

• Educate and mentor providers and staff on Chamber’s platform.

• Ensure effective usage of tools for care coordination, documentation, and reporting.

• Monitor user engagement and adoption metrics.

• Tackle underutilization through targeted strategies.

• Convert customer feedback into product enhancements in collaboration with Product and Operations teams.

• Oversee onboarding and continuous success planning for practices.

• Develop scalable workflows and success playbooks.

• Track engagement, gap closure, and quality performance metrics.

• Provide regular progress reports to stakeholders.

• Set up recurring success reviews and lead joint metric assessments.

• Conduct training sessions at the practice level.

• Create feedback loops between practices and internal teams.

⛳️ Requirements

• 5–8+ years of experience in customer success, practice management, or provider engagement, preferably in value-based care, managed care, or population health.

• Comprehensive understanding of clinical workflows, quality metrics, and payer-provider collaboration.

• Outstanding relationship management and communication abilities, with a consultative and empathetic approach.

• Capability to interpret and communicate healthcare data to non-technical audiences.

• Enthusiasm for technology, particularly in implementing new tech and AI solutions.

• Detail-oriented operational mindset that balances proactive planning with responsive problem-solving.

• Commitment to enhancing outcomes and experiences in cardiovascular care.

• Eligibility to work in the US without the need for visa sponsorship.

• Willingness to travel occasionally to practice locations or company offices.

🏝️ Benefits

• Flexible remote work arrangement.

• Occasional travel to practice sites or Chamber offices may be necessary.