Provider Success Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a trusted advisor to healthcare providers

• Foster meaningful relationships with providers

• Assist providers in maximizing their collaboration with Rula

• Oversee a personal portfolio or book of business

• Employ consultative problem-solving, relationship management, and data analysis to grasp provider objectives

• Eliminate obstacles and pinpoint opportunities to enhance providers’ practices

• Promote provider engagement, retention, and expansion

• Collaborate with various teams to consistently enhance the provider experience

• Support providers in developing successful practices and achieving measurable results

• Further Rula’s mission to ensure mental healthcare is accessible to all

⛳️ Requirements

• At least 2 years of experience in Customer Success, Account Management, Sales, or related fields

• Proven experience in a customer-facing role where effective written and verbal communication is essential

• Background in a collaborative professional setting with both internal and external stakeholders

• Ability to independently manage a personal book of business, demonstrating strong organizational capabilities

• Proficient in understanding, interpreting, communicating, and influencing key performance metrics

• Familiarity with CRM systems, preferably Salesforce (preferred)

• Experience in a fast-paced start-up environment (preferred)

• Knowledge of the healthcare industry (preferred)

• Must reside in the United States; currently not hiring in Hawaii

• Must be eligible to work in the United States of America

• Must not require visa sponsorship for continued employment in the United States of America

🏝️ Benefits

• Fully remote work opportunity

• Competitive salary and benefits package

• Comprehensive medical, dental, vision, life, disability, and FSA/HSA options

• Access to 401(k) plan

• Generous time-off policies, including two company-wide shutdown weeks annually

• Paid parental leave for birthing, non-birthing, adopting, and fostering parents

• Employee Assistance Program (EAP)

• Quarterly departmental stipend for team-building activities or in-person events

• Community and employee resource groups

• Stipend for home office setup for new hires

• Monthly $50 stipend for internet or cell phone expenses

• Year-round wellness initiatives

• Monthly $50 wellness stipend

• Equity opportunities (additional compensation)