Provider Network Education and Communication Specialist

This is a fully remote position, open to applicants in Connecticut, +3 more states.

📋 Description

• Design an all-encompassing communication strategy aimed at effectively reaching and engaging providers.

• Organize and distribute educational materials for both internal and external audiences.

• Produce newsletters, presentations, and online resources dedicated to provider education.

• Oversee education and communication initiatives, including webinars, seminars, conferences, and meetings.

• Work in partnership with subject matter experts to create training materials.

• Sustain the education curriculum and the schedule for dissemination.

• Formulate processes for updating communication materials and establishing self-service education tools for providers.

• Ensure that content remains accurate, up-to-date, and aligned with the goals of the organization.

• Create and manage a repository of previous materials organized by topic.

• Support onboarding processes and supply necessary materials.

• Monitor provider engagement and the distribution of educational materials.

• Evaluate the effectiveness of content and channels, proposing improvements as needed.

• Collect feedback and modify educational programs and communication strategies based on analytical data.

• Lead communications with providers concerning network operations, policies, procedures, product updates, compliance, and digital tools like Navinet and Availity.

• Collaborate with Corporate Communications, Marketing/Branding, Enterprise Communications, internal departments, and subject matter experts.

• Conduct training sessions at provider locations and report on the status of training delivery.

• Assist the manager with daily operations of the Network Education team.

⛳️ Requirements

• High School Diploma or GED is required.

• A Bachelor's degree is preferred, or relevant experience may substitute for the degree.

• At least 3+ years of relevant experience in the health care or health insurance sectors.

• A minimum of 3 years of experience in health care writing and familiarity with industry-specific terminology.

• At least 3 years of proven experience with laws and regulations governing insurance, HMO, hospital, and physician practices.

• Minimum of 3 years demonstrating strong communication and presentation skills, capable of effectively conveying complex medical information to varied audiences.

• Proficient with personal computers and software in a Windows environment, including MS Office (Word, Excel, PowerPoint) and Lotus Notes.

• Knowledgeable in both intranet and internet applications.

• Understanding of health care contracting.

• Familiarity with the hospital and physician communities in New Jersey.

• Knowledge of quality measurement methods applicable to insurance, HMO, hospital, and physician practices.

• Capability to create, develop, and maintain training materials, preferably within a healthcare context.

• Ability to exercise sound judgment.

• Skill in asking probing questions to gather thorough and relevant information.

• Detail-oriented with excellent organizational skills.

• Competency in following detailed instructions and resolving issues.

• Strong organizational and project management abilities; capable of prioritizing and managing multiple tasks at once.

• Flexibility to adapt to various responsibilities across different areas of the organization.

• Ability to effectively present information and address inquiries from groups of managers, clients, and customers.

• Strong verbal and written communication skills; adept at creating clear and engaging content.

• Excellent interpersonal skills and ability to build relationships.

• Ability to work effectively within a team environment.

• Proficient in utilizing technology for communication and educational purposes.

• Capability to convey highly technical information to audiences with less technical knowledge.

• Ability to interact positively and establish beneficial working relationships.

• Experience collaborating with cross-functional teams and building strong relationships with physicians and key stakeholders.

• Attention to detail is essential.

• Horizon BCBSNJ employees are required to reside in New Jersey, New York, Pennsylvania, Connecticut, or Delaware.

🏝️ Benefits

• Comprehensive health benefits (Medical/Dental/Vision)

• Retirement Plans

• Generous Paid Time Off (PTO)

• Incentive Plans

• Wellness Programs

• Paid Volunteer Time Off

• Tuition Reimbursement