Head of Internal Communications

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and direct Phantom’s internal communications strategy.

• Provide counsel to co-founders and the executive team on critical company decisions, challenging situations, and organizational alignment.

• Convert intricate business strategies, market conditions, and leadership choices into engaging narratives for employees.

• Mentor senior leaders to communicate with precision, confidence, and effectiveness.

• Establish scalable operating rhythms and systems for internal communications.

• Create and execute a communication engine for managers, including talking points, FAQs, discussion guides, and leadership briefings.

• Set up manager forums and facilitate two-way communication channels.

• Collaborate with People & Culture to enhance leadership communication during times of change.

• Oversee All Hands meetings, significant company announcements, strategic updates, and employee-facing communications.

• Craft content that links company performance and strategic goals to employees’ everyday tasks.

• Acknowledge achievements, celebrate contributions, and reinforce company values.

• Create feedback mechanisms, assess communication effectiveness, and enhance communication channels and formats.

• Develop a repeatable and scalable internal communications operating model.

⛳️ Requirements

• Over 10 years of experience in internal or executive communications, preferably within high-growth technology firms.

• Demonstrated success in building and leading internal communications strategies, systems, and programs that promote company-wide alignment.

• Outstanding writing, storytelling, and communication abilities.

• Skill in making complex business topics clear, engaging, and memorable.

• Strong business insight and the ability to quickly grasp company strategy, competitive landscape, and organizational priorities.

• Experience offering advice to founders and senior executives.

• Possess confidence, credibility, and judgment to challenge perspectives and influence decisions.

• Strong organizational skills and experience in preparing managers to communicate effectively, manage change, and uphold company priorities.

• Proactive and hands-on with the ability to foresee needs, navigate uncertainty, and swiftly transition from strategy to execution.

🏝️ Benefits

• Competitive salary and equity.

• Comprehensive insurance coverage (medical/dental/vision): base plan fully covered.

• Flexible work hours and a longstanding supportive remote work environment.

• Unlimited vacation policy.

• 401(k) retirement plan.

• Wellness stipend.

• Weekly meal stipend.

• Learning & Development stipend.

• Remote/WFH setup stipend.