Professional, Communications

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Lead the comprehensive implementation of the regional Account Communications Plan.

• Manage the communications schedule and synchronize email, intranet, and newsletter channels.

• Coordinate with stakeholders and monitor communications KPIs, including open rates, engagement increases, and feedback loop completion.

• Design and deliver targeted communications training for account managers, service leads, and support teams.

• Oversee the strategy for the regional newsletter, including content curation, editorial calendars, contributors, readership impact, and feedback collection.

• Take ownership of the annual regional CSAT survey, covering distribution, response analysis, reporting, and leadership briefings.

• Generate quarterly communications performance dashboards.

• Create an annual CSAT & Communications Effectiveness Report, highlighting trends, gaps, and recommendations.

• Collaborate with Marketing, HR, Client Experience, and Operations on regional communications initiatives and adherence to JLL brand standards.

⛳️ Requirements

• Relevant experience or qualifications in strategic and operational communications management.

• Capability to ensure consistency, quality, and impact of client-facing communications.

• Proficiency in executing and measuring regional Account Communications Plans.

• Ability to design and provide communications training.

• Skills in managing newsletters, editorial calendars, and contributors.

• Competence in administering and analyzing annual CSAT surveys.

• Expertise in producing communications performance dashboards and CSAT & Communications Effectiveness Reports.

• Ability to work collaboratively with Marketing, HR, Client Experience, and Operations.

• Alignment of communications with JLL brand standards.

🏝️ Benefits

• Equal Opportunity Employer.

• Reasonable accommodations provided for individuals with disabilities.