Provider Enrollment

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Offer informed responses to basic client inquiries and escalate more complex issues when necessary

• Address client concerns, update account records, and follow up to ensure resolution

• Comply with client SLAs and consistently achieve production goals

• Work in collaboration with team members, management, and clients to address inquiries

• Train new team members on customer service procedures

• Evaluate and suggest improvements to procedures and workflows for enhanced processing efficiency

⛳️ Requirements

• Proficient in Microsoft Word Applications and general computer skills

• Capability to work independently

• Compliance with Gainwell Attendance Policy

• Strong organizational abilities and time management skills

• Adept at working both independently and as part of a team

• Minimum broadband speed of 24 Mbps download and 8 Mbps upload required for remote work

• A home office or a room with a door is necessary for remote work

• Availability to work from 8:00 a.m. to 4:30 p.m.

🏝️ Benefits

• Flexible work arrangements

• Opportunities for learning and career advancement

• Generous and flexible vacation policy

• 401(k) employer matching

• Comprehensive health benefits

• Educational support

• Leadership and technical development programs