Property Management Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take charge of the entire collections Standard Operating Procedure (SOP) and escalation workflow, from the initial 10-day follow-ups to legal referrals.

• Examine tenant accounts, ledgers, and lease agreements prior to outreach to guarantee billing precision.

• Execute professional follow-up calls and dispatch formal notices/demand letters to tenants in the US who are overdue on payments.

• Manage the Aging Masterfile and provide month-end delinquency reports to the leadership team.

• Act as the primary internal contact for external property managers, vendors, and utility service providers.

• Assess tenant maintenance requests, obtain competitive bids, and authorize vendor invoices.

• Monitor and facilitate the execution of Subordination, Non-Disturbance, and Attornment (SNDA) agreements and Estoppel Certificates.

• Carry out annual Common Area Maintenance (CAM) and Operating Expenses (OPEX) reconciliations and make decisions regarding move-out security deposits.

• Support leadership in budgeting, variance analysis, and tracking monthly loan statements.

⛳️ Requirements

• A minimum of 3 years of experience in US Commercial Real Estate, Property Management, or Property Accounting.

• Demonstrated background in Collections/Accounts Receivable with direct experience in conducting phone-heavy collection calls within the US market.

• Proficient in AppFolio, Yardi, or comparable property management software.

• Strong skills in Excel/Spreadsheets, including the creation of trackers, data cleanup, use of Pivot Tables, and VLOOKUPs.

• Fluent in spoken and written English, with an assertive, confident, and professional manner.

• A dedicated home office equipped with reliable high-speed internet and backup power/connectivity.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for career advancement and professional development.

• Comprehensive health, dental, and retirement benefits.

• Flexible working arrangements to promote work-life balance.