Property Management, Business Operations Virtual Assistant

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Engage with tenants, contractors, municipalities, and other business contacts through phone, text, and email.

• Monitor outstanding operational tasks and necessary follow-ups.

• Manage contractor workloads efficiently.

• Communicate with contractors and clients via phone, messaging, video, photos, and additional channels.

• Confirm completed work and keep proof-of-work documentation.

• Maintain well-organized property and operational records.

• Adhere to detailed client-provided procedures and workflows.

• Handle routine communication with Turo customers.

• Reach out to Turo support when required.

• Assist in rental scheduling and customer workflows.

• Facilitate the transition to a dual technology stack utilizing Turo and a private rental platform.

• Follow up with clients and promote the transition to the private rental platform.

• Ensure accurate rental and customer information is maintained.

• Collaborate across existing and newly implemented business applications.

• Utilize remote desktop systems as needed.

• Keep organized records, trackers, and communications.

• Implement AI tools such as Claude or similar platforms to enhance recurring workflows.

• Identify repetitive tasks that can be optimized or automated.

• Acquire knowledge of new systems and processes as the business grows.

• Proactively recommend business and process enhancements to foster growth and operational efficiency.

• Provide professional, task-specific services in accordance with agreed timelines, guidelines, and deliverables.

⛳️ Requirements

• Prior experience in business support, operations, executive assistance, or customer service is essential.

• Experience in property management or real estate is a significant advantage but not mandatory.

• Background in Turo, car rental, or transportation is beneficial.

• Excellent communication skills via phone, SMS, WhatsApp, and email are required.

• Preferred experience in coordinating contractors or service providers.

• Familiarity with CRM and business software is necessary.

• Strong preference for candidates with AI/LLM experience.

• Ability to learn complex client-specific processes is crucial.

• Willingness to navigate and/or learn Facebook, Instagram, and TikTok business tools.

• Proficiency in spoken English with a native or near-native accent is required.

• Comfortable engaging with U.S.-based tenants, customers, contractors, and government offices.

• Highly organized and reliable.

• Strong executive assistant or operations mindset is essential.

• Self-motivated and eager to adapt to new technology.

• Comfortable with AI tools or highly motivated to learn.

• Interested in a long-term growth position rather than short-term VA work.

• Capable of assuming increased responsibilities over time.

• Knowledge of Microsoft Office / Google Workspace is required.

• Familiarity with Google Voice / VoIP systems is necessary.

• Knowledge of TeamViewer / remote desktop tools is essential.

• Experience with AI tools like Claude / ChatGPT is required.

• Familiarity with property management / business operations platforms; client training will be provided.

• Turo experience preferred; training will be provided.

• Availability for 20 contracted hours per week is required.

• Must be available Monday through Friday.

• Ability to work specified EST shifts with combined training from 4–8 AM EST during the first 3–4 weeks is necessary.

• Must operate as an independent contractor under a Master Services Agreement and Statement of Work.

🏝️ Benefits

• Competitive compensation packages.

• Weekly payment schedule.

• Free training and opportunities for upskilling.

• Continuous support and guidance.

• A vibrant community ready to assist you.

• Potential for progression from part-time to full-time based on performance and business growth.

• Long-term growth and opportunities for advancement into leadership roles.

• Flexibility of remote work.

• Engagement as an independent contractor.