Director, New Business Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and enhance the operational model and cadence for all New Business initiatives, establishing standards, agendas, decision-making authority, and priorities.

• Drive forecast readiness and opportunity evaluation, delivering leaders a precise perspective on performance, risks, potential gains, stage advancement, qualification, next steps, closing dates, and overall opportunity health.

• Enhance pipeline integrity, ensure opportunity completeness, and improve Salesforce data accuracy.

• Integrate signals from Account Executives, Sales Engineers, and systems to identify deal risks, obstacles, and forecast alterations early on.

• Develop and manage reporting that informs decision-making and consolidate redundant dashboards into streamlined views.

• Spearhead cross-functional initiatives involving CRM, CPQ, RFPs, pricing, and other go-to-market systems and processes, from problem identification through to delivery and adoption.

• Translate the needs of the field into clear requirements, acceptance criteria, and success metrics.

• Coordinate with stakeholders, make trade-offs transparent, eliminate obstacles, and escalate decisions with relevant context.

• Collaborate with Marketing, Enablement, and Channels & Alliances to synchronize handoffs and shared workflows.

• Transform field feedback into a prioritized backlog for improvements.

• Create playbooks and inspection frameworks.

• Assess adoption, data integrity, forecast accuracy, and process performance to refine the operational model.

• Act as an operational partner to New Business leadership, Account Executives, and Sales Engineers.

• Work in conjunction with Marketing, Pricing, Finance, IT, Legal, Data, Enablement, and Channels & Alliances.

⛳️ Requirements

• A Bachelor's degree or equivalent practical experience.

• Over 10 years of progressive experience in Business Operations, Sales Strategy, or similar roles within B2B SaaS or technology industries.

• Proven experience in owning or significantly influencing the operational model for New Business or enterprise sales processes.

• Strong background in forecasting, pipeline management, opportunity evaluation, and revenue process discipline.

• Experience with Salesforce and familiarity with go-to-market systems such as CPQ and RFP tools is highly sought after.

• Demonstrated ability to lead complex cross-functional initiatives from requirements gathering through to delivery, adoption, and quantifiable outcomes.

• Exceptional analytical skills and data storytelling capabilities.

• Outstanding stakeholder management, written, and verbal communication skills.

• Ability to foster alignment and accountability without direct authority.

• Comfort in navigating between high-level executive discussions and detailed execution.

• A high standard for clarity, urgency, organization, and follow-through.

• Experience supporting global, technical, or developer-focused sales teams.

• Proven track record in streamlining and enhancing efficiencies in go-to-market processes.

• Familiarity with APIs, cloud technologies, digital asset management, or media workflows is an advantage.

🏝️ Benefits

• Access to cutting-edge technology.

• Work alongside top-tier talent.

• Comprehensive medical, dental, and vision insurance plans fully sponsored for employees and their families.

• Company contributions to Health Savings Accounts (HSA).

• 401k program with matching contributions.

• Generous vacation and wellness policy.

• Annual development stipend for professional growth.

• Catered lunches or a food stipend provided.