Property Claims Examiner II

This is a fully remote position, open to applicants in United States.

📋 Description

• Promptly and efficiently investigate and resolve homeowners' claims of moderate complexity.

• Document claims using photographs, measurements, recorded interviews, file notes, and repair estimates.

• Utilize imagery and advanced video technology to collaborate with onsite vendors and insured individuals, identifying damage from a virtual environment.

• Assess investigation facts against policies to determine coverage, extending or denying it as necessary.

• Establish reserve amounts within designated settlement authority limits.

• Negotiate claim settlements and refer claims that exceed authority limits to a supervisor.

• Communicate with insureds and/or their representatives via phone, email, text, and written correspondence.

• Comply with Department of Insurance requirements.

• Manage responsibilities and claims workload, tracking progress and expenses until resolution.

• Direct, monitor, and review files managed by independent adjusters as needed.

• Perform additional assigned tasks.

⛳️ Requirements

• Bachelor’s degree preferred or an equivalent combination of education and experience.

• Ability to acquire state-specific property claims licensing as required.

• Must successfully complete a formal property claims training program that may be conducted in person, virtually, or a combination of both.

• Prior experience with estimating software such as Xactimate.

• Background in a related field: property claims experience, customer service, construction, restoration, or mitigation.

• Excellent and professional communication skills, both written and verbal.

• 3-5+ years of relevant industry experience is preferred.

• Capability to work independently with minimal supervision in daily activities required for successful investigation, evaluation, writing damage estimates, negotiating, and resolving property claims.

• Comfortable with and adaptable to new technology and business tools.

• Ability to switch between various inspection methods, including video or photo, to create a damage estimate.

• Strong organizational, time management, and prioritization abilities.

• Willingness to work flexible shifts and overtime as needed.

• Must be available to work standard hours Monday to Friday from 8am to 5pm PT.

🏝️ Benefits

• Competitive compensation.

• Flexibility to work from anywhere in the United States for most positions.

• Paid time off including vacation time, sick leave, 9 paid Company holidays, and volunteer hours.

• Incentive bonus programs, including potential holiday bonuses, referral bonuses, and performance-based bonuses.

• Medical, dental, vision, life, and pet insurance.

• 401(k) retirement savings plan with company match.

• Engaging work environment.

• Opportunities for advancement.

• Education assistance.

• Professional and personal development opportunities.

• Company recognition program.

• Resources for health and wellbeing, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more.

• Reasonable accommodations for qualified individuals with disabilities.