Claims Analyst I – Claims

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Open and register claims files, ensuring accurate information is entered into both internal and insurer systems.

• Perform initial coverage assessments by examining the contractual and documentary requirements relevant to each case.

• Request, organize, and verify the necessary documentation to process claims files fully.

• Prepare tracking reports and status updates for clients and internal teams.

• Assist Claims Analysts II and III with causal analysis and evaluation of claimed amounts.

• Oversee the work of adjusters and external service providers to ensure compliance with deadlines and quality standards.

• Act as the operational liaison for insurers, addressing inquiries and submitting additional information as needed.

• Adhere to established deadlines and aid in meeting performance indicators (SLA, quality, and productivity).

• Assist in the implementation of operational enhancements and best practices within the Claims department.

⛳️ Requirements

• Currently enrolled in a bachelor’s program in Law, Business Administration, Economics, International Relations, or a related discipline.

• Completion of technical or short-term courses in insurance fundamentals and claims adjusting is a plus.

• Experience in insurance brokerages, insurance firms, or service providers associated with the insurance sector.

• Familiarity with administrative processes, customer service, or technical support within the insurance industry.

• Previous experience managing low-complexity claims is preferred.

• Basic understanding of Liability and Financial Lines insurance contracts and policies.

• Capability to interpret contractual documents and technical reports.

• Intermediate proficiency in Microsoft Office applications (Word, Excel, and Outlook).

• Experience with consultative customer service and relationships with insurers and clients.

• Knowledge of claims management systems (both internal and external) is advantageous.

• Basic proficiency in English is preferred.

🏝️ Benefits

• Medical and dental insurance provided by Bradesco Seguros.

• Meal or food allowance through a flexible card.

• Transportation allowance.

• Profit-sharing bonus (PLR).

• TotalPass: exclusive plans at leading gyms.

• Life insurance coverage.

• Partnerships with language schools, colleges, and various educational institutions.

• Discounts on personal insurance for you, your parents, children, and spouse.

• Childcare assistance and programs supporting maternal and infant health.

• Securitários’ Day holiday.

• An inclusive and diverse work environment.

• Opportunities for continuous professional development.