Property Claim Representative

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Oversee, inspect, assess, negotiate, and resolve first-party property claims.

• Conduct in-person evaluations at clients' homes and properties to determine damage extent.

• Review, investigate, and document first-party property claims with minimal supervision.

• Manage personal insurance claims with limited oversight and elevated authority.

• Start handling business insurance claims under direct supervision.

• Collect information from policyholders, claimants, and third-party vendors.

• Investigate and analyze pertinent facts and documents, including leases, contracts, and by-laws.

• Assess and apply coverage for property damages in accordance with policy provisions.

• Establish precise scopes of damage to buildings and contents.

• Prepare written estimates and/or computer-assisted estimates with managerial guidance.

• Engage with customers, representatives, vendors, and internal stakeholders.

• Negotiate with contractors and representatives of the insured with assistance.

• Maintain accurate records of claim activities in claim management systems.

• Adapt to technology implementations, system enhancements, and AI-related digital tool launches.

• Evaluate and inspect residences and structures, including roofs, attics, crawl spaces, and confined spaces.

• Travel frequently, including overnight stays, to assist customers in various locations.

• Perform additional assigned duties.

⛳️ Requirements

• Bachelor's Degree required.

• Minimum of two years' experience in property claims.

• Active adjuster license, if applicable.

• Proficient in claims management and estimating software.

• Advanced skills in Microsoft Office and enterprise technology systems and platforms.

• Strong verbal and written communication abilities.

• Capacity to exercise sound judgment and make effective decisions.

• Exceptional customer service aptitude.

• Keen attention to detail and organizational abilities.

• Capability to manage multiple tasks and set priorities effectively.

• Proven conflict resolution skills.

• Ability to handle stress while maintaining composure and professionalism.

• Basic understanding of insurance principles, terminology, state insurance regulations, and claims handling requirements.

• Quick learner who can apply experience to new situations.

• High School Diploma or GED is necessary.

• One year of property or related claims experience, or successful completion of the Travelers Claim Representative training program.

• Valid driver's license required.

• Must be able to reside in or relocate at personal expense to the assigned territory.

• Must be able to carry, set up, and climb ladders weighing between approximately 38–49 pounds.

• Must obtain and maintain relevant insurance license(s) and/or UAS Remote Pilot Certification within three months of employment start date.

🏝️ Benefits

• Health insurance for employees and eligible family members starting from the first day of employment.

• 401(k) dollar-for-dollar matching up to the first 5% of qualifying pay, subject to an annual maximum.

• Paying it Forward Savings Program offering annual 401(k) contributions for student loan payments.

• Pension Plan fully funded by Travelers.

• Minimum of 20 days of paid time off annually.

• Nine paid company holidays.

• Wellness program providing tools, discounts, resources, health coaching, and caregiving support.

• Access to free professional counseling through the mental health program.

• Matching Gift and Volunteer Rewards program.

• Options for remote work from primary residence, mobile work, or the nearest Travelers office.

• Performance-based cash incentive awards.