Property Claim Associate

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Engage in organized virtual, classroom, and on-the-job training that encompasses insurance policies, claims procedures, systems, and protocols.

• Analyze, investigate, and document first-party property claims under direct oversight.

• Collect information from policyholders, claimants, witnesses, and third-party providers.

• Examine and evaluate pertinent facts and documents, such as leases, contracts, and bylaws.

• Identify and apply coverage for building damages in accordance with policy stipulations.

• Define accurate scopes of damage for both building and contents losses.

• Create written estimates and/or utilize computer-assisted estimating tools.

• Interact professionally and promptly with customers, claimants, and internal teams.

• Keep precise records of claim activities in claim management systems.

• Adjust to AI advancements, digital transformations, technology implementations, system enhancements, and digital tool introductions.

• Evaluate and inspect all areas of properties or structures.

• Travel to various locations, which may involve overnight stays.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• A Bachelor’s Degree.

• A High School Diploma or GED alongside one year of customer service experience.

• Previous internship or work experience in customer service or the insurance sector.

• Willingness to secure an active adjuster license where mandated by state regulations.

• A valid driver's license.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Eagerness to learn claims management and estimating software.

• Strong verbal and written communication capabilities.

• Ability to exercise sound judgment and make effective decisions within designated authority.

• Outstanding customer service skills.

• Attention to detail and strong organizational abilities; capacity to manage multiple tasks and prioritize effectively.

• Basic conflict resolution skills.

• Capability to assess and inspect properties and structures, including roofs, attics, crawl spaces, and confined spaces.

• Ability to carry, set up, and climb ladders weighing approximately 38-49 pounds.

• Willingness to obtain an active adjuster license and/or UAS Remote Pilot Certification within three months of commencing the position.

• Willingness to live in or relocate at personal expense to the designated Denver-area territory.

• May necessitate extensive travel, including overnight stays.

🏝️ Benefits

• Health insurance available from the first day of employment for employees and eligible family members.

• 401(k) dollar-for-dollar matching up to the first 5% of eligible pay.

• Paying it Forward Savings Program with annual 401(k) contributions dedicated to student loan payments.

• Pension Plan fully funded by Travelers.

• A minimum of 20 days of Paid Time Off annually.

• Nine paid company holidays.

• Wellness program offering tools, discounts, resources, and caregiving support.

• Complimentary professional counseling services, health coaching, and mental health resources.

• Matching Gift and Volunteer Rewards program.

• Flexible remote work options, including mobile work, work from primary residence, or the nearest Travelers office.