Property & Casualty Licensed Insurance Representative – Non-Sales

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Act as the main contact point for clients.

• Oversee both incoming and outgoing customer communications.

• Utilize online tools to efficiently address inquiries.

• Carefully manage and respond to customer inquiries.

• Deliver outstanding customer service through active listening.

• Handle sensitive customer information with discretion.

• Aim to resolve issues on the initial call by providing proactive, patient, empathetic, and understanding service.

• Interact appropriately with customers and implement retention strategies as necessary.

• Recognize customers who are comparison-shopping and assist them with contract details and suitable pricing plans.

• Compassionately address sensitive situations related to healthcare, education, and prevention planning.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 6 months of experience in customer service.

• Must be 18 years of age or older.

• Ability to type a minimum of 25 words per minute.

• Proficient with desktop computer systems and possess general knowledge of Windows-based platforms.

• Customer service and/or sales experience is preferred.

• A college degree is advantageous but not mandatory.

• Capability to adhere to established procedures while maintaining a customer-service focus.

• Ability to work collaboratively with team members, supervisors, and support departments.

• Exceptional communication, listening, and analytical abilities.

• Strong organizational and problem-solving skills.

• Capacity to prioritize tasks and perform well under pressure.

• Open to feedback, adapting to evolving policies, and adhering to a structured schedule with varied shifts.

• Sharp critical-thinking capabilities.

• Must have a dedicated workspace close to a router with a hardwired Ethernet connection.

• Minimum internet speed of 15 Mbps download and 10 Mbps upload, with an ISP latency of under 50ms.

• Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN.

• Proof of internet speed is required.

• Must reside in one of the eligible states specified in the posting.

🏝️ Benefits

• Medical, vision, and dental health benefits

• Employment Assistance Programs

• Health and personal time off (HPT)

• Leave programs

• 401(K) plans

• Life insurance

• Supplemental medical coverage

• Critical care insurance

• Pet insurance

• FSA plans

• Retailer discounts

• Opportunities for career advancement

• An inclusive and diverse workplace culture