Promotions Strategist – Promo Management

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Design, implement, and enhance Amazon promotions at the account level.

• Provide support for the Promotions product, contribute to industry thought leadership, establish best practices, and execute new internal and external workflows.

• Assist in the training of team members and influence the development of the promotions practice.

• Conduct audits on accounts and promotions to uncover opportunities and risks.

• Develop promotional strategies that are in line with client objectives, profitability considerations, and inventory status.

• Choose promotion types and determine timing, duration, and discount levels.

• Create and manage promotion calendars in collaboration with CSMs.

• Set up promotions within Amazon's Promotions environment.

• Confirm eligibility, pricing, and funding prior to launch.

• Execute promotions following the approval of strategies.

• Coordinate advertising campaigns that align with promotions when applicable.

• Monitor active promotions and optimize discount levels, product selection, and promotion duration.

• Develop and present promotional strategies.

• Prepare both internal and client-facing presentations or written summaries.

• Support live client strategy presentations and asynchronous approvals through CSM-led communication.

• Provide performance updates during ongoing promotion periods.

• Deliver analyses post-promotion that cover incremental revenue impact, conversion rate improvement, profitability/ROI evaluation, and key learnings.

• Collaborate with CSMs to align promotional strategies with client priorities.

• Assist CSMs with strategy explanations, client-facing materials, and performance insights.

• Participate in client calls as needed.

• Contribute to internal training by sharing account examples and best practices.

• Reinforce Promo Management frameworks with CSMs.

• Identify and report recurring issues, risks, and knowledge gaps to the Supervisor.

• Stay updated on industry trends and apply innovative ideas.

⛳️ Requirements

• At least 18 months of experience as a Customer Success Manager (CSM).

• Experience in managing Amazon PPC campaigns.

• Strong understanding of the Amazon ecosystem, including fundamental knowledge of Seller Central and Vendor Central.

• Analytical mindset capable of interpreting performance data and translating it into clear, actionable recommendations.

• Excellent attention to detail and accuracy in execution.

• Ability to manage multiple priorities and accounts concurrently.

• Strong communication skills and a collaborative approach across functions.

• Proficiency in English is required — must be fluent in both spoken and written forms of the language.

• Familiarity with Amazon promotion types such as Coupons, Deals, and Price Discounts is preferred.

• Proven track record of utilizing data to construct narratives and guide decision-making is preferred.

• Experience in creating reports, presentations, and other client-facing deliverables is preferred.

• Intellectual curiosity and a willingness to learn and experiment in a dynamic industry is preferred.

• Background in a fast-paced startup environment is preferred.

• Experience in e-commerce or product-focused advertising is preferred.

🏝️ Benefits

• Equal opportunity employer committed to diversity, inclusion, and belonging.