Project Training Management Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Organize live classes by managing invitations, cohorts, instructor schedules, attendance, and enrollment adjustments.

• Produce and facilitate virtual training sessions using Microsoft Teams or Webex, which includes setup, breakout rooms, polls, moderation, and troubleshooting.

• Oversee LMS course records, monitor completion statuses, manage learner rosters, and generate routine reports while addressing any discrepancies.

• Address learner inquiries, resolve access and navigation challenges, and direct complex support requests to the appropriate channels.

• Offer practical advice on Jira Cloud fundamentals, dashboards, issue navigation, and typical team workflows.

• Organize office hours, gather evaluations, and relay recurring learner issues to trainers and administrators.

• Maintain class calendars, set enrollment guidelines, manage waitlists, send learner reminders, prepare instructor checklists, and ensure accurate attendance reconciliation.

• Conduct technology checks before sessions and support accessibility requirements, course materials, approved recordings, chat moderation, and post-session follow-up.

• Investigate discrepancies in learner completions, manage exception queues, and generate weekly summaries on attendance and course completions.

• Document and triage user inquiries utilizing knowledge articles and support procedures, escalating access or configuration issues to the appropriate team.

• Suggest enhancements to course logistics, guidance, and self-service resources based on learner feedback and recurring support challenges.

• Collaborate with Agile instructors, instructional designers, platform support personnel, and program operations.

⛳️ Requirements

• An associate’s degree or equivalent in education, training specialist, instructional design/technology, communications, business administration, human resources, information systems, or a related field; two additional years of relevant experience may substitute for a bachelor's degree.

• A minimum of 1 year of experience in training operations, learning support, help desk, or a related field.

• Proven experience in supporting virtual events or classes using Microsoft Teams or Webex.

• Familiarity with LMS functions such as enrollment, attendance tracking, completion tracking, and user support.

• Working knowledge of Jira Cloud.

• Excellent customer service and organizational capabilities.

• Ability to obtain and maintain a favorable Public Trust determination while meeting federal personnel vetting, security, privacy, accessibility, and data-handling requirements.

• ITIL 4 Foundation certification.

• Capacity to manage concurrent class logistics, maintain precise records, and communicate effectively with learners and instructors under time constraints.

• Experience in handling user information with care and escalating technical issues with complete, reproducible details.

• Previous experience with the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), or federal health programs is highly desirable.

• Experience in supporting large-scale (20k users) federal training programs.

• Knowledge in administering Confluence knowledge bases or accessibility support experience.

• Proficiency in using ticketing or service management tools and creating reusable support documentation.

• Graduate coursework or a master’s degree in education, learning technologies, or organizational learning is advantageous.

• Additional Atlassian certifications such as Jira Essentials or Confluence Essentials are preferable.

🏝️ Benefits

• Opportunity for professional development and growth.

• Collaborative work environment with a focus on innovation and improvement.

• Access to various training and resources to enhance your skills.

• Comprehensive health and wellness programs.