Project Manager – Post-Sales Healthcare Software Delivery

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee a substantial portfolio of simultaneous customer-facing software delivery projects.

• Coordinate software upgrades, system enhancements, integrations, migrations, and various post-sales service engagements.

• Take ownership of project plans, timelines, risks, dependencies, budgets, and resource needs.

• Serve as the primary liaison for customers throughout the project delivery process.

• Collaborate with Professional Services, Product, Technical, Support, and Customer Success teams.

• Manage project governance, stakeholder communications, and reporting activities.

• Identify and address project risks and issues proactively.

• Support customers during implementation, testing, deployment, and project closure.

• Ensure projects are completed within the agreed-upon scope, budget, and timelines.

• Maintain delivery quality and contractual commitments while overseeing multiple projects.

• Deliver projects that range from brief Professional Services engagements to extensive software delivery programs valued at up to £350,000, lasting between 6 and 18 months.

⛳️ Requirements

• At least 3 years of experience as a Project Manager delivering customer-facing software projects.

• Experience with a software vendor, healthcare technology provider, SaaS provider, or technology services organization.

• Proven ability to manage multiple concurrent projects in a high-volume delivery setting.

• Experience in delivering software-only projects, including upgrades, enhancements, integrations, migrations, or application deployments.

• Proficient in managing project plans, resources, budgets, risks, issues, and dependencies.

• Working knowledge of project management methodologies such as PRINCE2, Agile, Waterfall, or similar approaches.

• Familiarity with project management and planning tools.

• Experience overseeing project governance, reporting, and customer-facing delivery activities.

• Proven experience delivering projects within NHS organizations.

• Knowledge within pathology, laboratory, diagnostics, LIMS, EPR, or healthcare IT environments.

• Experience engaging with pathology managers, laboratory managers, clinicians, and other healthcare stakeholders.

• Practical experience utilizing Microsoft Copilot or similar generative AI tools.

• A solid understanding of Artificial Intelligence (AI) technologies.

• Ability to demonstrate the use of AI tools in a professional environment.

• Occasional planned out-of-hours deployment activities may be necessary.

• Attendance at the office on the first day of employment for onboarding is required.

🏝️ Benefits

• Remote-based position with occasional travel to customer sites.

• Standard working week of 40 hours.

• Opportunity to contribute to critical healthcare and pathology systems utilized by NHS and private healthcare organizations across the UK.

• Access to AI-enabled technologies and tools to improve project delivery, operational efficiency, and customer outcomes.

• IT equipment provided during the onboarding process.