Project Manager, Dealer Training and Engagement

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee workflows related to vehicles, equipment, OEMs, and dealers for on-road and off-road Voucher Incentive Programs, encompassing additions, removals, deactivations, eligibility updates, dealer affiliations, and other modifications to the program.

• Act as the main point of contact for original equipment manufacturers and participating dealers.

• Convey program processes, documentation needs, system updates, and upcoming steps effectively.

• Evaluate and monitor vehicle and equipment approval or eligibility documentation and manage follow-up actions.

• Ensure accurate information representation across Salesforce, public-facing websites, internal tracking systems, and related program platforms.

• Spearhead initiatives to standardize, optimize, and document recurring OEM and equipment workflows.

• Maintain and analyze data on vehicles, equipment, OEMs, and dealers to spot trends and oversee workflow status.

• Create both regular and ad hoc reports for program leadership and internal stakeholders.

• Develop and uphold standard operating procedures, process maps, templates, trackers, and training resources.

• Convert policy, equipment, and system modifications into guidance, training materials, and communication for dealers and OEM representatives.

• Work collaboratively with Voucher Processing, Policy, Technology, Data & Analytics, Marketing and Communications, program leadership, and government partners.

• Identify chances to minimize manual tasks and enhance data quality through automation and system improvements.

• Assist in the initiation and ongoing management of new Voucher Incentive Programs, vehicle categories, equipment types, technologies, and program stipulations.

• Handle multiple simultaneous projects and urgent requests efficiently.

• Enhance public-facing program information, foster OEM and dealer relationships, expedite processing times, and promote the adoption of zero-emission vehicles and equipment.

⛳️ Requirements

• A bachelor's degree in transportation, engineering, environmental studies, business administration, public policy, project management, data analytics, or a related discipline, or an equivalent combination of education and relevant professional experience.

• A minimum of five years of pertinent experience in transportation, vehicle or equipment manufacturing, clean energy, incentive program management, project management, or a related area.

• Proven experience in independently managing projects and stakeholder relationships.

• Familiarity with on-road vehicles, off-road equipment, commercial fleets, original equipment manufacturers, dealerships, or zero-emission transportation technologies.

• Strong skills in project management, data management, and analysis.

• Capability to handle multiple workstreams, maintain precise records, identify trends or inconsistencies, track deliverables, and produce clear reports.

• Proficient in Salesforce or a similar customer relationship management system.

• Experience with website authoring or content management software, project management tools, spreadsheets, and various data tracking applications.

• Exceptional written and verbal communication, organizational, judgment, and problem-solving abilities.

• Ability to interpret technical or program requirements and refine complex or manual processes.

• An advanced degree or professional certification in a relevant field is preferred.

• Experience in managing government-funded incentive, rebate, grant, or voucher programs is desirable.

• Knowledge of zero-emission vehicle and equipment technologies, including battery electric, fuel cell electric, charging, hydrogen fueling, or related infrastructure aspects is preferred.

• Experience working with original equipment manufacturers, dealers, fleets, regulatory bodies, or public sector partners is a plus.

• Advanced proficiency in Salesforce, website content management systems, Monday.com, Microsoft Excel, data visualization tools, workflow automation, or system integration projects is preferred.

• Willingness and ability to travel occasionally for meetings, training sessions, industry events, vehicle or equipment demonstrations, and other program-related activities.

🏝️ Benefits

• Comprehensive health benefits, fully paid by the company, including Medical, Dental, Vision, Short Term Disability, Long Term Disability, and Life Insurance.

• Generous company contributions to a retirement plan.

• Flexible Spending Account (FSA) for Health and Dependent Care.

• Three weeks of vacation time in the first year of employment.

• Eleven paid company holidays.

• Paid sick leave.

• Paid family leave.

• Ongoing development and growth investment for employees.