Project Manager, Customer Success

This is a fully remote position, open to applicants in New York.

📋 Description

• Prioritize incoming requests based on their impact, dependencies, and launch timelines to set team priorities.

• Guide each clinic from the initial call to full operation, overseeing the technical aspects throughout the process.

• Divide project scope into timelines with designated owners and specific deadlines.

• Ensure alignment between engineering, product, and clinics with smooth transitions.

• Identify potential risks early and escalate them before deadlines are compromised.

• Provide internal teams and clinics with regular updates on launch status.

• Enhance the implementation playbook and direct recurring product issues to the engineering team.

⛳️ Requirements

• 3-6 years of experience managing technical or implementation projects, successfully delivering complex initiatives on time.

• Proficiency in APIs, data models, and integrations, allowing for a comprehensive understanding of system connections.

• Effective communication skills, capable of engaging with both engineers and non-engineers.

• Strong judgment in triage: knowing what to address immediately, what to postpone, and what needs escalation.

• Ability to maintain composure while managing multiple concurrent launches.

• Background in healthcare data or health-tech is a plus.

• Practical experience with EHRs or other clinical systems is advantageous.

• Experience working in a startup or rapidly growing company is a bonus.

• Must currently possess authorization to work in the United States or Canada.

• Must not require a visa now or in the future to continue employment in the United States or Canada.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Opportunities for professional development and growth.

• Supportive and inclusive company culture.