Bilingual Customer Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address customer inquiries through phone, email, and support channels.

• Assist customers with questions regarding order status.

• Support requests related to subscriptions and account management.

• Guide customers in navigating services and available resources.

• Escalate inquiries when necessary.

• Keep accurate records and documentation of customer interactions.

• Provide compassionate and professional customer service.

• Achieve quality, productivity, and customer satisfaction targets.

• Adhere to all customer privacy and compliance protocols.

• Assist customers using approved resources, established processes, and company guidelines.

• Complete all phases of the hiring process if selected, which includes the application form, pre-screen questionnaire, one-way video interview, live interview, and final interview.

⛳️ Requirements

• Proficient in English and Spanish communication.

• At least 1 year of experience in customer service or call center roles.

• Excellent phone communication skills.

• Strong professional writing abilities.

• Demonstrated empathy and patience while assisting customers.

• Keen attention to detail.

• Capability to work independently in a remote setting.

• Comfortable discussing sensitive wellness-related topics in a professional and respectful manner.

• Must possess an additional screen.

• Must have a headset.

• Must maintain a stable, wired internet connection.

• Familiarity with Dialpad, Zendesk, Freshdesk, or similar platforms is a plus.

• Experience in telehealth support is advantageous.

• Background in healthcare support is beneficial.

• Experience in pharmacy support is favorable.

• E-commerce customer service experience is a plus.

🏝️ Benefits

• Paid weekly.

• Laptop provided.

• Remote work arrangement.