Project Manager, CMS and Online Collections

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide clients throughout the complete implementation cycle of the MuseumPlus and eMuseumPlus collection management suites, with an emphasis on eMuseumPlus.

• Oversee projects for new clients while defining and delivering enhancements for the existing North American user community.

• Strategically plan and execute solution implementation projects within defined scope, timeline, and budget.

• Manage relationships with clients and stakeholders.

• Define work packages and collaborate with zetcom’s technical experts.

• Analyze customer data and perform data mapping for migration projects.

• Conduct quality assurance testing.

• Facilitate client workshops and training sessions.

• Assist with pre-sales activities.

• Specify and implement modifications to existing solutions.

• Provide second-level support for regional customers.

• Support or lead implementation projects outside of North America as necessary.

• Collaborate with the Head of Projects & Services in North America, the zetcom Project Management Office, and project managers in Europe, Asia, and Australia.

⛳️ Requirements

• A university degree or equivalent experience (preferably in computer sciences, business administration, or cultural studies).

• A passion for and fulfillment from working with the cultural sector and non-profit organizations.

• Five years of demonstrated professional experience in a lead role for IT projects, ideally involving web-based systems and intricate data structures.

• Proven skills in planning, organization, and time management.

• Exceptional analytical abilities.

• Strong verbal and written communication skills, with the capacity to engage a varied range of stakeholders.

• A high level of self-organization, sense of responsibility, and teamwork skills (especially in global teams).

• A customer-centric service approach.

• Willingness to travel occasionally (nationally and internationally, primarily within the region).

• An entrepreneurial mindset, eager to represent our products in the region.

• Practical experience with collection management, documentation, or archiving systems.

• Experience in managing client projects for web applications.

• Practical experience as a requirements engineer or business analyst.

• Certification in project management, product management, or requirements engineering.

• Practical experience with Confluence and Jira or other helpdesk/ticket systems.

• Proficiency in any additional languages (beyond English); knowledge of French or German is a plus.

🏝️ Benefits

• Competitive salary and benefits that align with your experience.

• Employer-subsidized health, dental, and vision coverage.

• 401K plan with employer matching after the first year of employment.

• Paid time off for vacation and sick leave.

• Paid holidays.

• Maternity and paternity leave.

• Short- and long-term disability benefits.

• Computer equipment provided for remote work.

• Flexible remote work model (work in your own time zone).

• An international team with a diverse culture.

• Access to an amazing global customer base with unique collections.

• An opportunity to contribute to the growth and development of zetcom North America.