Project Manager – Client Onboarding

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee onboarding projects for new US clients from the initial kickoff to the go-live phase and transition to support.

• Develop and implement comprehensive plans that outline scope, milestones, data migration, instrument interfaces, EHR/EMR, billing, HL7/FHIR integrations, user setup, and validation.

• Collaborate with product, engineering, support, and client stakeholders to ensure timely go-lives.

• Travel to client locations for kickoffs, go-lives, and training sessions, approximately 25–40% of the time.

• Instruct lab personnel on accessioning, worklists, quality control, reporting, and patient portal workflows.

• Manage resistance to change during Laboratory Information System transitions.

• Monitor onboarding progress, including time-to-go-live, adoption rates, and initial ticket volume.

• Provide status updates to clients and leadership.

• Present and showcase the CrelioHealth platform to client teams and lab staff.

• Identify opportunities for expansion and referrals, passing them to the growth team.

• Contribute implementation insights for product enhancements and updates to the onboarding playbook.

⛳️ Requirements

• 4–7 years of experience in project management.

• Minimum of 2 years in implementing or onboarding software for external clients.

• Experience in the healthcare sector is required.

• Practical experience in a clinical laboratory or laboratory setting is strongly preferred.

• Knowledge of the specimen lifecycle, accessioning, quality control/quality assurance, instrument interfacing, CLIA/CAP regulations, HIPAA, and result reporting.

• Exceptional presentation and communication skills.

• Capability to manage multiple onboarding projects remotely and independently.

• Willingness to travel to client locations throughout the US.

• A valid driver's license.

• Authorization to work in the United States.

• Experience with direct LIS/LIMS migration or go-live processes is an advantage.

• Familiarity with HL7v2/FHIR interfaces, lab billing/RCM fundamentals, or instrument middleware is a plus.

• Background in customer success, solutions consulting, or pre-sales is beneficial.

• PMP, CAPM, or Lean Six Sigma certification is appreciated but not mandatory.

• Proficiency in using modern AI tools with sound human judgment.

🏝️ Benefits

• Health coverage.

• Paid Time Off (PTO).

• Performance incentives, including bonuses for expansion or referral opportunities you assist in closing.

• Fully remote work arrangement.

• An equal opportunity and inclusive work environment.