Project Manager – Client Onboarding

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the onboarding process for new US clients, overseeing everything from kickoff to go-live and transition to support.

• Develop and implement plans that encompass scope, milestones, data migration, instrument interfaces, EHR/EMR and billing integrations, HL7/FHIR, user setup, and validation.

• Collaborate with product, engineering, support, and client stakeholders to ensure timely go-lives.

• Travel to client locations for kickoffs, go-lives, and training, approximately 25–40% of the time.

• Provide training to lab personnel on accessioning, worklists, quality control, reporting, and patient portal workflows.

• Manage resistance to change during laboratory information system transitions.

• Monitor onboarding metrics, including time-to-go-live, adoption rates, and initial ticket volume.

• Communicate status updates to clients and leadership teams.

• Present and demonstrate CrelioHealth to client teams and lab staff.

• Identify opportunities for expansion and referrals, passing them to the growth team.

• Incorporate field insights into product enhancements and the onboarding playbook.

⛳️ Requirements

• 4–7 years of experience in project management.

• At least 2 years of experience in implementing or onboarding software for external clients.

• Experience in the healthcare sector is essential.

• Hands-on experience in a clinical laboratory or laboratory environment is highly preferred.

• Proficiency in specimen lifecycle management, accessioning, quality control/assurance, instrument interfacing, CLIA/CAP context, HIPAA regulations, and result reporting.

• Exceptional presentation and communication skills.

• Ability to independently manage multiple concurrent onboardings remotely.

• Willingness to travel to client locations throughout the US.

• Possession of a valid driver's license.

• Authorization to work in the United States.

• Experience with LIS/LIMS migration or go-live is a plus.

• Familiarity with HL7v2/FHIR interfaces, lab billing/RCM fundamentals, or instrument middleware is desirable.

• Background in customer success, solutions consulting, or pre-sales is advantageous.

• PMP, CAPM, or Lean Six Sigma certifications are welcome but not mandatory.

• Comfort with utilizing modern AI tools while applying sound human judgment.

🏝️ Benefits

• Health insurance coverage.

• Paid time off (PTO).

• Performance-based incentives, including bonuses for expansion or referral opportunities you assist in closing.

• Travel to client sites for kickoffs, go-lives, and training.