Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist the Program Lead in implementing franchise rollout strategies from preparation through to go-live and post-launch assistance.

• Maintain checklists for franchise readiness and rollout plans, encompassing dependencies, data needs, responsible parties, deadlines, supporting evidence, exceptions, and remediation strategies.

• Track progress, recognize risks and delays, and escalate concerns to program leadership.

• Coordinate with franchise stakeholders, facilitate meetings, document decisions and action items, and provide updates on status, risks, and next steps.

• Manage source-data readiness, pre-load validation, and post-load validation alongside franchises and the Data and Product teams.

• Identify and resolve rollout obstacles promptly.

• Document lessons learned and enhance rollout methodologies for subsequent franchise phases.

• Create and maintain scalable, repeatable documentation for the rollout process.

• Oversee training activities and logistics for go-live.

• Manage communications related to the rollout, meeting notes, action tracking, and participant guidance.

• Organize hypercare activities, including support chats, support bridges, and end-of-day calls.

• Monitor post-launch issues until resolution or formal closure, escalating critical or overdue issues as necessary.

• Formally close or transition outstanding actions and issues.

• Keep the overall program integrated plan updated.

• Provide additional project coordination and tracking support throughout the rollout lifecycle.

⛳️ Requirements

• 5–7 years of experience in project or program management, ideally in supporting technology implementations, digital transformation, system rollouts, or multi-site deployments.

• Excellent organizational skills, follow-through, attention to detail, and the capacity to manage multiple concurrent workstreams and competing priorities.

• Ability to collaborate effectively with franchise owners, program leadership, technical teams, and business stakeholders.

• Strong communication and facilitation abilities.

• Proficient in planning, analytical thinking, problem-solving, and executive-level status reporting.

• Proficiency in Microsoft Excel, PowerPoint, Smartsheet, Jira, and Visio.

• Sound judgment with proactive problem-solving capabilities, including risk identification, escalation judgment, and issue resolution.

• Ability to perform effectively in a fast-paced environment with simultaneous rollout phases and competing priorities.

• Bachelor’s degree in Business, Information Technology, Computer Science, Finance, or a related field.

• All qualified candidates must be eligible to work without visa sponsorship or transfers.

• Must be able to work during EST hours.

🏝️ Benefits

• Opportunities for professional career advancement.

• Autonomy and self-responsibility in managing workloads.

• Chance to be part of a digital workforce.

• Recognition for employee contributions.

• A friendly and communicative consulting culture.