Project Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee project and service labor activities, ensuring all relevant parties are invited and adequately prepared.

• Track and modify schedules in response to changes or unforeseen circumstances.

• Promptly communicate schedule modifications and record appointments in company databases.

• Coordinate project details with field technicians, crews, estimators, junior technicians, and general managers.

• Manage phone calls and emails, schedule and confirm appointments, and input customer data into the company CRM.

• Streamline workflow and facilitate the flow of project information between clients and the office.

• Serve as the client point of contact while managing the regional department schedule.

• Address customer inquiries both in person and via telephone.

• Recognize service opportunities and direct bids or information to estimators.

• Foster collaborative relationships with supervisors and departmental leaders.

• Conduct post-project customer service follow-ups and relay feedback to management.

• Enhance technician scheduling based on skill set, job location, and workload.

• Monitor technician travel and balance their workload effectively.

• Retrieve lost timesheets and liaise with customers and field technicians to facilitate billing processes.

• Assist with billing tasks and analyze job costs.

• Generate customer deliverables and reports, populate data, and prepare Bluebeam print layouts.

• Utilize WIP for proactive scheduling.

• Perform various office tasks as requested.

⛳️ Requirements

• Experience in service scheduling.

• Proficient administrative writing capabilities.

• Demonstrated professionalism, confidentiality, and organizational skills.

• Competence in reporting and forecasting.

• Knowledge of travel logistics.

• Strong verbal and written communication skills.

• Proficiency in Microsoft Office Suite.

• Ability to adhere to safety policies and procedures.

• Commitment to upholding all performance standards and ethical codes.

• Participation in company-sponsored training sessions.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for career advancement and professional development.

• Flexible working hours and remote work options.

• Competitive salary and performance bonuses.

• Supportive and collaborative work environment.