Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee assigned customer projects throughout their entire lifecycle, encompassing initiation, planning, execution, monitoring, handoff, and closure.

• Define customer goals, success metrics, project scope, risks, dependencies, and anticipated business outcomes in collaboration with both internal and external stakeholders.

• Facilitate coordination among technical and non-technical cross-functional teams to ensure project activities are aligned, well-documented, and progressing towards completion.

• Maintain project timelines, action items, deliverables, status reports, RAID logs, project documentation, and communication with stakeholders using appropriate project management tools.

• Monitor risks, actions, issues, and dependencies; relay impacts, mitigations, responsible parties, and due dates effectively.

• Aid in identifying and resolving problems by documenting issues, coordinating with accountable parties, and verifying corrective measures.

• Track project progress against established success criteria and escalate any variances, delays, blockers, or issues affecting the customer.

• Assist in resource and event tracking, and generate weekly, monthly, quarterly, or ad-hoc reports as necessary.

• Engage with both technical and non-technical stakeholders via phone, email, meetings, and project updates.

• Identify and assess project variances, suggest corrective actions, and monitor their implementation.

• Collaborate across various workstreams to finalize deliverables, facilitate handoffs, and minimize project friction.

⛳️ Requirements

• A minimum of five (5) years of experience in managing IT or technology projects, specifically in B2B and SaaS environments.

• Excellent interpersonal, written, and verbal communication skills, with the capacity to influence and engage credibly at various organizational levels.

• Proven experience in supporting planning, stakeholder engagement, project communication, and updates for senior management.

• Ability to independently manage daily workloads while fulfilling departmental and customer requirements.

• Experience overseeing projects within ERP, project management, or similar business systems.

• Strong skills in organization, follow-through, documentation, risk management, and issue resolution.

• Hands-on experience in delivering projects in telecommunications, wireless, or fiber environments.

• Demonstrated experience in managing IT infrastructure projects, such as server replacements or refreshes, network deployments, and unified communications (UCaaS) implementations.

• Familiarity with technology deployments, customer operations, field services, or multi-workstream implementation projects.

• Proficient in using Monday.com, ERP tools, CRM systems, or similar project/work management platforms.

• Background with an enterprise technology manufacturer, systems integrator, VAR, or managed services provider involved in delivering infrastructure, networking, or communications projects for business clients.

• PMP certification is preferred; equivalent project management certification or formal training will be considered.

• Ability to sit and work on a computer for extended periods.

• Proficiency in communicating effectively via phone, email, video, and online collaboration tools in a remote work setting.

🏝️ Benefits

• Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.

• Remote work environment.