Project Manager

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Oversee all aspects of the assigned client programs.

• Recruit, mentor, and organize evaluators for mystery shopping evaluation projects.

• Utilize Apollo, Prism, and ShopMetrics online platforms along with external resources.

• Monitor project timelines and ensure on-time completion.

• Provide clients with consistent project updates via their preferred communication channels.

• Cultivate client relationships and offer ongoing verbal and written communication and feedback.

• Manage client reporting requirements.

• Track overdue evaluations and projects and reschedule as necessary.

• Assess completed shop reports for compliance with project objectives, validation of details, and identification of missing or incorrect data.

• Collaborate with quality control/editing staff or contractors to guarantee quality and prompt delivery.

• Submit revised reports to clients ahead of deadlines.

• Stay informed about trends and developments in clients’ industries and corporate landscapes.

• Handle client invoicing and billing, ensure timely payments, and follow up on overdue accounts.

• Engage in team and company meetings.

• Periodically update client location and manager records.

• Execute other duties as assigned by the supervisor.

⛳️ Requirements

• Bachelor’s degree, or 3+ years of relevant experience in lieu of a degree.

• At least 1 year of related work experience.

• Proven proficiency in MS Office, especially Outlook and Excel.

• Strong mathematical skills for calculating evaluator fees, deductions, and bonuses.

• Capability to quickly learn BARE’s proprietary database systems, including navigation of web-based databases.

• Exceptional written and verbal communication skills in a professional context.

• Active listening skills and the ability to seek clarification as needed.

• Ability to articulate facts in writing using concepts and language that resonate with the reader.

• Understanding of customer service principles and best practices.

• Capacity to solve problems and devise creative solutions using available resources.

• Experience in managing multiple projects at various stages within a deadline-oriented environment.

• Initiative to work independently, demonstrating self-motivation and resourcefulness.

• Established record of achieving excellent results with minimal direct supervision.

• Ability to gain trust and respect through honesty and professionalism.

• Skill in diplomatically managing challenging interpersonal interactions.

• Proven history of contributing positively to team dynamics.

🏝️ Benefits

• Reasonable accommodations available during the application process.

• Potential for future re-evaluation for employment if application materials are retained with consent.