Project Manager

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Act as the main point of contact for newly onboarded clients during the implementation phase.

• Collaborate with Business Development and Operations to convert client requirements into actionable project plans.

• Define, estimate, plan, and oversee translation and localization projects.

• Facilitate client kickoffs, discovery sessions, status updates, portal demonstrations, and implementation discussions.

• Oversee technology-driven solutions, including customer portals, integrations, data-driven workflows, as well as print and mailing services.

• Develop and uphold client- and project-specific procedures, workflows, checklists, instructions, and implementation documentation.

• Ensure the accuracy of project setup and financial data across various systems.

• Handle requests for quotes, test translations, ad hoc tasks, and provide implementation support.

• Monitor client behaviors, track implementation progress, account efforts, and other relevant metrics.

• Prepare and conduct structured handoffs to the Operations team.

⛳️ Requirements

• Professional experience in the localization industry is essential.

• A minimum of 3 years of project management experience in localization or language services.

• Proven experience in taking ownership of client accounts or complex programs.

• Strong client-facing experience, including leading meetings, managing expectations, and handling challenging conversations.

• Familiarity with localization technologies and workflows, such as TMS, CAT, OCR, and related production tools.

• Capability to work independently, make informed decisions, and advance projects with minimal supervision.

• Comfort with ambiguity, new technologies, and unconventional translation workflows.

• Exceptional organizational, prioritization, attention to detail, and follow-through skills.

• Strong problem-solving and negotiation abilities.

• Proficient written and verbal communication skills in English.

• Knowledge of additional languages is an advantage.

🏝️ Benefits

• Opportunity to work remotely from any location in Latin America.

• Become part of a dynamic multicultural team spanning the Americas and Europe.

• Opportunities for professional development within the localization industry.

• Training available in new tools, technologies, and processes.

• A collaborative and empathetic work environment.