Project Management Operations Director

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Drive the evolution of PMO strategy and operating models for the account.

• Integrate finance, business intelligence, sourcing, human resources, risk management, communications, and facilities management into a cohesive delivery framework.

• Lead governance discussions with clients and convert operational realities into actionable insights.

• Provide recommendations for addressing strategic delivery and client satisfaction challenges.

• Identify operational obstacles, gather stakeholders, facilitate brainstorming sessions, and implement action plans.

• Act as the subject matter expert for TRIRIGA and create complex workflows.

• Enhance system configurations and resolve intricate challenges.

• Manage and update account playbooks and document lessons learned.

• Design and implement onboarding programs and train trainers.

• Offer leadership, mentorship, and professional development support to the Operations Manager and project coordination team.

• Supervise a midsized team, delegate tasks, estimate staffing requirements, maintain schedules, and ensure team success.

• Monitor operations, balance workloads, assess performance, productivity, service, and quality standards.

• Assist in monthly forecasting and financial reporting alongside the account finance team.

• Maintain governance frameworks and reporting mechanisms for project health and portfolio performance.

• Spearhead special initiatives, process enhancements, workflow optimization, and capability-building programs.

• Set goals and priorities for new or revised services, programs, processes, standards, and operational plans.

⛳️ Requirements

• Proven experience in leading project management offices, delivery operations, or program controls functions within complex, multi-stakeholder environments.

• Relevant direct experience in the field, which may include management roles.

• Typically requires a university degree or relevant certification.

• Experience in managing through team structures and enhancing operational capabilities.

• Advanced knowledge in specific professional disciplines, along with operational insights into related work groups.

• Demonstrated ability to establish structure from ambiguity and refine existing processes.

• Extensive expertise with TRIRIGA or similar enterprise workplace management systems.

• Skill in designing complex workflows, optimizing configurations, and advising clients on system strategy.

• Subject matter expertise in project management fundamentals.

• Proven capability to train trainers and build scalable competencies across teams.

• Strong understanding of capacity constraints, workload dynamics, service level pressures, and operational impacts.

• Competence in assessing situations, engaging stakeholders, developing solutions, and executing plans.

• Exceptional ability to synthesize complex information and present technical details effectively.

• Familiarity with budgets, forecasts, and financial planning processes.

• Demonstrated ability to hold teams accountable, develop talent, and manage performance.

• Executive presence in client governance environments.

• Must be authorized to work in the United States without sponsorship.

• Visa sponsorship is not available.

🏝️ Benefits

• 401(k) plan with company matching contributions.

• Comprehensive medical, dental, and vision care.

• Paid parental leave at 100% of salary.

• Paid time off and company holidays.

• Early access to earned wages through Daily Pay.

• Remote work arrangement.