Project Director – Virtual Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct the design, implementation, and expansion of a national portfolio of virtual resettlement programs throughout the United States.

• Offer strategic leadership and operational supervision for virtual program strategy, execution, performance, budgeting, compliance, and direct assistance operations.

• Manage case management and data systems that support reporting and demonstrate impact.

• Lead a geographically diverse team and foster partnerships with government entities, nonprofit organizations, resettlement agencies, and other stakeholders.

• Facilitate interagency virtual services working groups and coordinate implementation efforts across resettlement agencies.

• Build and nurture an inclusive and impactful team while supporting managers in their leadership roles.

• Design and implement monitoring, evaluation, and reporting processes for program services.

• Oversee financial planning, expenditure monitoring, caseload forecasting, and resource distribution in collaboration with HQ Finance.

• Direct the strategy, development, testing, deployment, and international adaptation of ALMA, IRC's AI-powered virtual assistant, including its expansion to Poland.

• Chair the Service Excellence Advisory Committee and incorporate newcomer feedback into programs, technology, and strategic initiatives.

• Provide technical expertise for grant proposals, funding opportunities, and program designs.

• Develop strategic partnerships and identify avenues for program growth.

• Report to the Senior Director of Resettlement.

• Undertake other related duties as assigned.

⛳️ Requirements

• A minimum of 5-7 years of progressively responsible experience in refugee resettlement.

• Extensive knowledge of initial resettlement programming.

• 3-4 years of experience in program management.

• Significant experience in staff management, program development, monitoring, and evaluation.

• A Master's degree in non-profit management, social work, sociology, migration studies, law, international development, or an equivalent field is preferred.

• Experience in financial management, including handling contract-based budgets.

• Demonstrated skills in people management.

• Exceptional organizational and time-management abilities.

• Strong written and verbal communication skills.

• High level of digital literacy, including proficiency in the MS Office suite and database systems.

• Familiarity with generative AI applications in client settings.

• Proficient in written and spoken English.

• Ability to uphold IRC's core values and collaborate across diverse cultures.

🏝️ Benefits

• 10 paid sick leave days.

• 10 U.S. holidays.

• 20-25 days of paid time off based on role and tenure.

• Medical insurance starting at $163/month.

• Dental insurance starting at $6.50/month.

• Vision insurance starting at $5/month.

• Flexible spending accounts for healthcare, dependent care, and commuting expenses.

• 403(b) retirement savings plan with employer matching and immediate vesting.

• Non-elective employer retirement contributions based on age and years of service, with a 3-year vesting period.

• Disability and life insurance coverage.

• Employee Assistance Program (EAP) providing confidential counseling and support services for employees and their families.

• Fully remote work arrangement.