Project Delivery Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee project activities, timelines, milestones, and deliverables across various simultaneous initiatives.

• Manage project schedules and relay key dates and commitments to stakeholders.

• Monitor action items, decisions, unresolved issues, and project dependencies.

• Ensure that project priorities remain in line with business objectives.

• Provide transparency into project progress and future activities.

• Facilitate coordination among business teams, Travel Technology, Operations, vendors, and other stakeholders.

• Organize and lead project meetings, status reviews, and working sessions.

• Prepare and circulate meeting notes, action items, and project updates.

• Manage expectations and ensure alignment among project participants.

• Oversee project tasks and follow up with owners to guarantee commitments are fulfilled.

• Identify potential delays, conflicts, or obstacles and escalate as necessary.

• Maintain project documentation and organizational records.

• Assist leadership with project reporting and status updates.

• Coordinate readiness activities for new processes, tools, and business initiatives.

• Ensure that documentation, training materials, communications, and support resources are finalized prior to implementation.

• Aid in user training and knowledge transfer activities.

• Support rollout planning and readiness initiatives across affected teams.

• Track implementation progress post-launch activities.

• Monitor post-launch issues and coordinate follow-up actions.

• Assist with stabilization efforts and communication throughout transition periods.

• Document lessons learned and opportunities for improvement.

• Support initiatives related to Concur Travel, Atriis, Deem, Kayak for Business, Sabre, Amadeus, Compleat, iQCX, mid-office systems, automation platforms, traveler servicing tools, and enhancements in operational workflows/business processes.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• 2-5 years of experience in project coordination, administration, operations support, implementation support, or a similar role.

• Exceptional organizational and time-management skills.

• Strong written and verbal communication skills.

• Proven ability to manage multiple priorities at once.

• Keen attention to detail and follow-through.

• Proficient in Microsoft Office applications, including Excel, Word, PowerPoint, and Teams.

• Ability to work independently in a remote work environment.

• Preferred: Experience within a Travel Management Company (TMC), travel technology organization, or business operations setting.

• Preferred: Familiarity with Smartsheet, Jira, Monday.com, Asana, Microsoft Project, or similar tools.

• Preferred: Experience in coordinating cross-functional teams and business initiatives.

• Preferred: Exposure to travel booking, fulfillment, operational support, or technology implementation processes.

🏝️ Benefits

• Choice of two medical plans

• Two dental plans

• Vision insurance

• Flexible spending accounts (FSAs)

• Company-paid life insurance and AD&D

• Optional additional life insurance and AD&D

• Disability insurance

• Paid parental leave

• Paid time off

• 401k Plan with company match

• Discounted employee travel options

• Access to LinkedIn Learning webinars and courses

• Discounted pet insurance

• Discounted auto, home, & renters insurance

• May be eligible for an incentive, commission, bonus, or discretionary bonus program based on the company’s financial goal achievement and individual performance