Project Coordinator

This is a fully remote position, open to applicants in Philippines, +4 more countries.

📋 Description

• Respond to incoming phone calls in a timely and professional manner

• Initiate outbound calls to clients, internal teams, and various departments

• Organize and arrange field events and appointments with technicians, clients, and homeowners

• Provide outstanding customer service while fostering strong client relationships

• Input and manage data within relevant systems

• Prepare and secure necessary work authorizations and documentation

• Systematically organize files and perform administrative duties

• Handle 20–30+ phone calls each day

• Manage 15–25 emails on a daily basis

• Address 10+ internal messages through platforms like Slack and similar tools

• Transition smoothly between phone calls, emails, Slack, and other communication tools

• Reach out to clients for information gathering and appointment scheduling

• Contact technicians to verify availability and coordinate accordingly

• Support in gathering billing information for clients and insurance providers

• Facilitate communication across departments while supporting internal teams

⛳️ Requirements

• At least 2 years of experience in project coordination, administrative support, or similar positions

• Demonstrated ability to handle multiple projects at once

• Knowledge of project management methodologies such as Agile, Waterfall, Scrum, or comparable frameworks

• Experience with project management software tools (e.g., Asana, Trello, Jira, Monday.com, Microsoft Project)

• Strong organizational skills and the ability to multitask effectively

• Excellent communication and stakeholder management capabilities

• Proficient in scheduling and monitoring project timelines

• Skilled in data entry and reporting with Excel, Google Sheets, and other reporting software

• Experienced in coordinating meetings, documenting minutes, and following up on action items

• Strong interpersonal and communication abilities, emphasizing client satisfaction

• Eagerness to build and sustain strong client relationships via email and phone

• Growth-oriented mindset with enthusiasm for continuous learning and professional development

• Capable of working independently as well as collaboratively

• English proficiency at B2 level or higher

• Uphold values such as honesty and integrity

• Proactive problem-solver focused on eliminating obstacles for clients

• Proven experience working remotely with a dedicated home office setup, including a desktop, quality headset, and reliable internet connection

• Excellent English communication skills, particularly for phone interactions

• Must be comfortable operating within the PDT timezone

🏝️ Benefits

• Opportunities for professional growth

• Commitment to continuous learning and development