Project Coordinator

This is a fully remote position, open to applicants in Mexico, +4 more countries.

📋 Description

• Act as the main point of contact for inquiries related to fieldwork, lab results, pricing, billing, and administrative tasks.

• Facilitate communication between the team and clients effectively.

• Anticipate client needs and manage daily workflows efficiently.

• Provide support to internal teams and enhance communication across various departments.

• Respond to incoming phone calls in a timely and professional manner.

• Conduct outbound calls to clients, internal teams, departments, and technicians.

• Coordinate and arrange field events, appointments, and field tasks.

• Contact technicians to confirm their availability and manage assignments.

• Provide exceptional customer service and nurture strong client relationships.

• Input and oversee data in applicable systems.

• Prepare and secure work authorizations and necessary documentation.

• Organize files and execute administrative responsibilities.

• Manage an average of 20–30 calls, 15–25 emails, and over 10 internal messages daily.

• Transition smoothly between phone calls, emails, Slack, and other communication tools.

• Collect information from clients and arrange appointments accordingly.

• Assist in gathering billing information for clients and insurance providers.

• Dispatch with urgency and tackle client roadblocks effectively.

⛳️ Requirements

• At least 2 years of experience in project coordination, administrative support, or similar roles.

• Demonstrated ability to manage multiple projects at the same time.

• Knowledge of project management methodologies such as Agile, Waterfall, Scrum, or equivalents.

• Experience with project management software tools (e.g., Asana, Trello, Jira, Monday.com, Microsoft Project).

• Strong organizational skills and the ability to multitask.

• Excellent communication and stakeholder management abilities.

• Proficient in scheduling and monitoring project timelines.

• Skilled in data entry and reporting using Excel, Google Sheets, and other reporting tools.

• Experienced in organizing meetings, taking minutes, and following up on action items.

• Strong interpersonal and communication skills with a commitment to client satisfaction.

• Eager to develop and maintain robust client relationships via email and phone.

• Growth-oriented mindset with a desire for continuous learning and development.

• Capable of working both collaboratively and independently.

• English proficiency at a B2 level or higher.

• Upholds values such as honesty and integrity.

• Proactive problem-solver focused on alleviating client challenges.

• Proven experience working remotely with a dedicated home office setup, including a desktop, quality headset, and stable internet connection.

• Excellent English language skills, especially for managing phone communications.

• Comfortable working in the PDT timezone.

• Willing to work 8 hours per day within the 7 AM–7 PM PDT timeframe and participate in rotational Saturdays each month.

🏝️ Benefits

• Opportunities for professional growth.

• A dedicated home office setup, inclusive of a desktop, quality headset, and stable internet connection.