Project Coordinator

This is a fully remote position, open to applicants in Colombia, +4 more countries.

📋 Description

• Act as the main contact for inquiries related to fieldwork, lab results, pricing, billing, and administrative duties

• Facilitate communication between the company and its clients

• Proactively assess client needs and manage daily workflows

• Provide support to internal teams and enhance interdepartmental communication

• Respond to incoming phone calls promptly and in a professional manner

• Conduct outbound calls to clients, internal teams, departments, and technicians

• Arrange and schedule field events and appointments with technicians, clients, and homeowners

• Deliver outstanding customer service and nurture strong client relationships

• Input and manage data within relevant systems

• Prepare and secure work authorizations along with necessary documentation

• Organize files and carry out administrative tasks

• Handle 20–30+ calls per day, 15–25 emails daily, and 10+ internal messages

• Efficiently switch between phone calls, emails, Slack, and other communication tools

• Reach out to clients to collect information and schedule appointments

• Confirm technician availability and coordinate field jobs

• Assist in gathering billing information for clients and insurance providers

⛳️ Requirements

• At least 2 years of experience in project coordination, administrative support, or similar roles

• Demonstrated ability to manage multiple projects at once

• Familiarity with project management methodologies such as Agile, Waterfall, Scrum, or equivalents

• Experience with project management software tools (e.g., Asana, Trello, Jira, Monday.com, Microsoft Project)

• Strong organizational and multitasking skills

• Excellent communication abilities and stakeholder management capabilities

• Proficient in scheduling and monitoring project timelines

• Skilled in data entry and reporting using Excel, Google Sheets, and other reporting tools

• Experience in coordinating meetings, recording minutes, and following up on action items

• Strong interpersonal and communication skills, focusing on client satisfaction

• Willingness to build and maintain solid client relationships through email and phone

• Growth mindset with enthusiasm for continuous learning and development

• Ability to work both collaboratively and independently

• Proficient in English at a B2 level or higher

• Values such as honesty and integrity

• Proactive problem-solving skills aimed at eliminating obstacles for clients

• Proven experience working remotely with a dedicated home office setup, including a desktop, quality headset, and reliable internet connection

• Excellent English communication skills for phone interactions

• Comfortable working in the PDT timezone

• Able to work 8 hours per day within the 7 AM–7 PM PDT range

• Willing to work rotational Saturdays each month

🏝️ Benefits

• Opportunities for professional growth

• Ongoing learning and development opportunities

• Dedicated home office setup, including a desktop, quality headset, and stable internet connection