Project Coordinator

This is a fully remote position, open to applicants in Argentina, +4 more countries.

📋 Description

• Respond to incoming phone calls in a timely and professional manner

• Initiate outbound calls to clients, internal teams, and various departments

• Organize and schedule field events, including appointments with technicians, clients, and homeowners

• Provide outstanding customer service while fostering strong client relationships

• Accurately input and manage data within relevant systems

• Prepare and secure necessary work authorizations and documentation

• Maintain organized files and execute additional administrative duties

• Handle 20–30+ calls daily

• Manage 15–25 emails each day

• Respond to 10+ internal messages via Slack and similar platforms

• Transition seamlessly between phone, email, Slack, and other communication tools

• Collect client information and arrange appointments

• Reach out to technicians, confirm their availability, and coordinate accordingly

• Assist in gathering billing information for clients and insurance providers

• Dispatch with urgency, identify client needs, oversee daily workflows, and enhance communication across departments

⛳️ Requirements

• At least 2 years of experience in project coordination, administrative support, or similar positions

• Demonstrated capability to manage multiple projects concurrently

• Knowledge of project management methodologies such as Agile, Waterfall, Scrum, or comparable frameworks

• Experience with project management software tools (e.g., Asana, Trello, Jira, Monday.com, Microsoft Project)

• Strong organizational skills and the ability to multitask effectively

• Exceptional communication and stakeholder management abilities

• Proficient in scheduling and monitoring project timelines

• Experienced in data entry and reporting using Excel, Google Sheets, and other reporting tools

• Proficient in coordinating meetings, taking minutes, and following up on action items

• Strong interpersonal and communication skills, prioritizing client satisfaction

• Commitment to developing and nurturing strong client relationships through email and phone

• A growth mindset with a dedication to continuous learning and development

• Capable of working both collaboratively and independently

• English proficiency at B2 level or higher

• Values such as honesty and integrity

• Proactive problem-solver focused on eliminating obstacles for clients

• Proven experience working remotely with a well-equipped home office, including a desktop, quality headset, and reliable internet connection

• Strong English skills, particularly for managing phone communications

• Must be comfortable working in the PDT timezone

• 8 hours/day within the 7 AM–7 PM PDT timeframe

• Rotational Saturdays each month

• IC Only

🏝️ Benefits

• Opportunity for professional growth

• Ongoing learning and development