Project Coordinator

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Address issues reported by end users/customers through both inbound and outbound phone and email communications, which includes updating customers, offering instructions, providing technical support, coaching, and negotiating.

• Assess the appropriate course of action and ensure follow-through to achieve resolution.

• Oversee projects related to security solutions, such as CCTV systems, which involves scheduling, ordering equipment, liaising with onsite personnel, updating customers on progress, and confirming completion per the specified scope.

• Execute data entry within the workflow system for transactions and tasks.

• Document activity, generate reports, create work orders and shipments, and carry out other tasks associated with service requests.

• Manage expenses, margins, and budgets for individual or group work orders.

• Oversee warranty and non-warranty ownership of all billable items and services incurred to fulfill a service scope.

⛳️ Requirements

• Minimum of 2 years of experience in customer service, dispatch, and/or technical support.

• High School Diploma required.

• Proficient in navigating a computer-based ticketing system.

• Experience in managing schedules.

• Strong skills in multi-tasking and documentation.

• Detail-oriented with strong analytical problem-solving abilities.

• Possess mechanical/technical aptitude.

• Demonstrate a customer service-oriented attitude.

• Capable of multi-tasking under pressure.

• Excellent time management skills and ability to meet deadlines.

🏝️ Benefits

• Comprehensive benefits package.