Project / Account Manager, Merchandise

This is a fully remote position, open to applicants in Cyprus, +7 more countries.

📋 Description

• Independently oversee multiple active B2B client projects at the same time.

• Analyze client briefs and convert them into precise project requirements.

• Suggest merchandise, branded products, and corporate gifting options.

• Provide clients with advice on product selections, branding opportunities, materials, and production techniques.

• Engage directly with clients throughout the entire project lifecycle.

• Coordinate efforts among internal teams, designers, suppliers, manufacturers, and other external partners.

• Oversee project timelines, priorities, deliverables, and client expectations.

• Ensure that merchandise concepts and proposed items are consistent with client branding and project goals.

• Manage product sourcing, branding, production, and delivery processes.

• Identify potential risks and challenges while proactively suggesting solutions.

• Address client inquiries, objections, and changing requirements in a professional manner.

• Guarantee seamless execution and successful delivery from initial brief to final implementation.

• Uphold high standards of client service, product quality, and project delivery.

⛳️ Requirements

• 2–3+ years of experience in Project Management, Account Management, Customer Success, or a related client-facing position.

• Practical experience with merchandise, branded products, corporate gifts, or promotional items is essential.

• Strong knowledge of merchandise production and branding techniques, including embroidery, screen printing, DTF / DTG printing, UV printing, engraving, and embossing / debossing.

• Experience in direct communication with B2B clients.

• Proven ability to manage multiple projects independently and simultaneously.

• Excellent communication and relationship management abilities.

• Capability to comprehend client needs, manage expectations, and effectively address objections.

• Strong organizational and prioritization skills.

• Fluent in Russian and English at C1 level or above.

• High degree of ownership, responsibility, and independence.

• Proactive and solution-focused approach.

• Ability to make swift decisions and operate efficiently in a fast-paced environment.

• Proficient in Figma.

• Good visual judgment and understanding of branding, design, and aesthetics.

• Familiarity with Adobe Photoshop, Canva, or similar design tools is an advantage.

• Experience utilizing AI tools in daily work processes is a plus.

• An established network or personal database of suppliers and manufacturers is beneficial.

🏝️ Benefits

• Opportunity to collaborate with international B2B clients and leading iGaming firms.

• Highly autonomous role with ownership of client projects.

• Chance to work on creative, premium, and international merchandise and gifting initiatives.

• Dynamic and fast-paced work setting.

• Direct influence on project quality and client satisfaction.

• Collaboration with a growing international business.

• Opportunities for long-term growth and development.