Program Specialist I

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Establish and nurture relationships with hiring managers.

• Oversee the complete lifecycle of the requisition process, which includes requisition intake, shortlisting, sourcing management, onboarding, managing worker assignments, time and expense management, offboarding, and reporting.

• Support client managers in requisition intake, sourcing, candidate shortlisting, and conducting interviews.

• Formulate insightful questions and facilitate requirement intake sessions with hiring managers.

• Record requirement intake discussions in VMS and AGS360.

• Utilize reports to manage open requirements, guide managers on requirement status, and monitor supplier sourcing strategies.

• Collaborate with hiring managers to establish expectations, timelines, feedback, roles, and responsibilities.

• Coach, supervise, and manage the staffing suppliers involved.

• Document client/supplier issues and track resolutions within the CRM system.

• Monitor performance against contract SLAs, requisition aging, invoicing, time and expense entries, and vendor compliance.

• Keep monthly activity and performance reports updated.

• Engage with clients, staffing vendors, contract personnel, and other partners through face-to-face meetings, emails, and phone calls.

• Assist in managing worker assignments, including changes in cost centers and contract extensions.

• Coordinate with managers, vendors, and security to ensure all paperwork is completed before and after assignments.

• Accurately close work orders and notify the relevant departments at the end of assignments.

• Support the collection of company assets from vendors.

• Oversee time and expense entries for prompt hiring manager approvals.

• Ensure that new-hire paperwork is completed swiftly to prevent onboarding delays.

• Log client and vendor inquiries in Salesforce.com.

⛳️ Requirements

• A university degree is preferred, or equivalent experience is acceptable.

• Experience in coordinating high-volume activities is essential.

• A minimum of 1 year of experience in the customer service sector.

• Experience facing client hiring managers and suppliers.

• Exceptional verbal and written communication skills.

• Capability to operate in a dynamic environment that evolves daily.

• Strong analytical and problem-solving abilities.

• Excellent documentation and follow-up skills.

• Effective time management skills.

• Strong organizational skills and a keen attention to detail.

• Proficient in MS Office (Excel, Word, PPT) and general PC skills.

• Ability to work independently with some guidance.

• Customer-oriented mindset.

• Employment authorization in the United States is required; employment is contingent on Form I-9 verification.

• This position is open to candidates in North America, excluding California, Colorado, New Jersey, New York, Washington, and Maryland.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Hospital plans.

• 401(k) Retirement Plan – Options for pre-tax and Roth post-tax contributions available.

• Company-paid Basic Life and AD&D insurance.

• Voluntary Life & AD&D insurance for employees and their dependents.

• Company-funded short- and long-term disability benefits.

• Health & Dependent Care Spending Accounts (HSA & DCFSA).

• Employee Assistance Program.

• Tuition Assistance.

• Paid time off (PTO).

• Allegis Group Paid Family Leave.

• Parental Leave.