Program Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of project and case management for health underwriting products, overseeing the entire process from intake and prioritization to assignment and comprehensive tracking.

• Maintain a consolidated, client-specific overview of statuses, timelines, dependencies, risks, and priorities throughout the portfolio.

• Collaborate with Product, Data Science, Data Engineering, Implementation, QA, and Client Executives to enhance follow-through, verify progress, and address any blockers.

• Lead initiatives for process improvement and automation in project and case management utilizing Salesforce, Jira, and spreadsheet trackers.

• Integrate workflows and data across systems to develop scalable solutions that enhance tracking, reporting, and visibility.

• Create standardized, data-informed reports on ticket volume, aging, bottlenecks, resolution rates, and workload management.

• Transition operations from reactive coordination to a proactive, data-centric operational model.

⛳️ Requirements

• Over 5 years of experience, preferably in service delivery, implementation management, issue and case management, or project and program coordination.

• Experience in a software or SaaS company is preferred; background in the insurance industry is an advantage but not mandatory.

• Proficient in Jira, Excel, and Salesforce, with the capability to create and manage reports, dashboards, and trackers.

• Comfortable working alongside technical teams, such as Data Science and Data Engineering, effectively translating between technical details and business priorities.

• Skilled in managing multiple concurrent workstreams with varying ownership and no single defined end date.

• Strong organizational abilities and follow-through, with the capability to hold cross-functional teams accountable without having direct authority.

• Excellent written and verbal communication skills, with the ability to convert ticket-level details into portfolio-level visibility for leadership.

🏝️ Benefits

• A vibrant, team-oriented startup culture.

• Generous stock options — everyone has the opportunity to own a part of what we are building.

• Unlimited vacation days.

• Flexible schedule that accommodates remote work.

• Comprehensive benefits package that includes medical, dental, vision, 401k, paid parental leave, and more.

• Numerous opportunities for learning and taking on new responsibilities.

• Annual performance bonus.

• Equity grant.