Program Manager, Onsite Data Collection

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of the complete delivery and execution of onsite and in-the-wild data collection client programs.

• Oversee financial performance, which includes forecasting, P&L management, invoicing, and budget accountability.

• Act as the primary contact for clients and handle escalations; facilitate client meetings and business reviews.

• Provide weekly status updates, dashboards, and progress reviews for leadership and client stakeholders.

• Lead and nurture project teams, encompassing direct people management, performance evaluation, coaching, and development.

• Ensure data collection activities comply with legal, safety, and insurance standards.

• Establish hiring strategies for collectors across full-time, part-time, and crowd-based staffing models.

• Develop execution strategies that address staffing, vendors, equipment, and daily operational needs.

• Guide Project Managers in meeting timelines, budgets, and milestones for both facility and field workstreams.

• Assist in sourcing, setting up, and preparing logistics for in-the-wild collection sites.

• Manage procurement of equipment and staffing in line with the approved program scope.

• Facilitate the launch of new workstreams and incorporate contributions from third parties.

• Identify and address delivery risks, while suggesting interventions and contingency plans.

• Coordinate with Operations, Talent Acquisition, Legal, Finance, Quality, vendors, and clients regarding delivery plans.

• Convert client requirements into staffing plans, timelines, budgets, and standards for field execution.

• Contribute to strategic planning and expand the data collection delivery model to new accounts and programs.

⛳️ Requirements

• 3–5+ years of experience managing global or large-scale onsite/field operations programs in Data Collection, User Research, Clinical Research, Machine Learning, or a related field.

• Bachelor's degree in Business, Engineering, Operations, or a related discipline; relevant experience may substitute for formal education.

• Demonstrated success in leading cross-functional teams across Operations, Talent Acquisition, Legal, and Finance.

• Previous experience in client-facing program or account management is essential.

• Familiarity with PRINCE2, PMI, or other program/project management methodologies is preferred.

• Capacity to translate complex client and technical requirements into scalable delivery models.

• Strong financial acumen, including forecasting, P&L management, invoicing, and budget accountability.

• Proven experience managing high-risk, high-volume onsite and in-the-wild environments, with a focus on safety and compliance.

• Ability to unify Operations, Talent Acquisition, Legal, Finance, and Quality teams.

• Excellent stakeholder management and a customer-centric approach across global, distributed teams.

• Methodical, results-oriented skills in planning, monitoring, and control.

• Proficiency in managing escalations, executing contingency plans, and presenting performance, financials, and risks to both client and internal leadership.

🏝️ Benefits

• Annual Performance Bonus of up to 10%

• Commitment to equal opportunity and a diverse, inclusive workplace

• Collaborative global team environment