Program Manager, Marketplace Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the Marketplace Operations project portfolio, overseeing it from the planning stage through to execution and handover.

• Manage several simultaneous workstreams involving Analytics, Engineering, Marketing, Data Science, Sales, and partner-facing teams.

• Conduct the operational rhythm for the portfolio and provide concise, executive-level status updates.

• Maintain a centralized source of truth for initiatives, responsible parties, milestones, dependencies, decisions, and deadlines.

• Utilize data, dashboards, and SQL to independently verify project status.

• Identify cross-functional dependencies and highlight risks before they impact critical deadlines.

• Foster alignment and hold accountable those responsible across teams that you do not directly oversee.

• Keep comprehensive documentation of decisions and changes across initiatives.

• Communicate risks proactively and present options for progressing forward.

• Transition finalized initiatives to daily business owners with clear ownership, monitoring, and follow-through.

• Leverage AI agents, workflow automation, and other tools to enhance the efficiency and intelligence of portfolio management.

• Work backward from Medicare AEP and ACA OEP deadlines, proactively anticipating risks and dependencies.

⛳️ Requirements

• 4 to 8 years of experience in managing complex, cross-functional projects or programs within a metrics-driven environment.

• Demonstrated ability to manage multiple projects or workstreams concurrently.

• Proficient in SQL with the capability to write basic queries and independently verify data.

• Familiarity with performance KPIs, including CPA, conversion rate, ROAS, pacing, and margin.

• A proven history of driving alignment and accountability across teams without direct authority.

• Excellent executive communication skills with the ability to convey information clearly and succinctly.

• The confidence to identify and communicate risks and deliver challenging news early, along with options for resolution.

• A strong sense of ownership and the ability to recognize what requires attention without needing direction.

🏝️ Benefits

• Medical coverage with PPO and HSA plan options.

• Company-funded HSA contributions ranging from $2,000 to $4,000 annually.

• Dental and vision coverage.

• 401(k) with company match and eligibility from the first day.

• Paid time off and company holidays.

• Paid parental leave and pregnancy disability leave.

• Company-paid life and AD&D insurance.

• Employee Assistance Program (EAP).

• Employee discounts on travel, entertainment, fitness, dining, and more.